Photo gallery for Hotel Cielo





Located near Playa del Carmen Maritime Terminal, Hotel Cielo provides a peaceful retreat with its rooftop terrace and restaurant. Guests can book a Swedish massage to relax, utilize the coworking spaces for productivity, and enjoy in-room WiFi to stay connected.
Reviews
8.8 out of 10
Excellent
Popular amenities
Room options
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Showing 7 of 7 rooms
View all photos for Double Room (Double Interior Room)

Double Room (Double Interior Room)
Highlights
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Digital channels
View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony
Highlights
Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
View all photos for Grand Family Room, Balcony

Grand Family Room, Balcony
Highlights
Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
View all photos for Room, 1 King Bed

Room, 1 King Bed
8.0 out of 10
Very good
(1 review)
Highlights
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Digital channels
View all photos for Family Room, Balcony

Family Room, Balcony
10.0 out of 10
Exceptional
(2 reviews)
Highlights
Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
View all photos for Triple Room

Triple Room
Highlights
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Digital channels
View all photos for Quadruple Room

Quadruple Room
8.0 out of 10
Very good
(1 review)
Highlights
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Digital channels
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About the neighborhood

77710, QROO, Playa del Carmen, Calle 4norte s/n entre 5ta y 10av - Col
About this property
Hotel Cielo
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Property amenities
Room amenities
Policies
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MXN 500 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
- Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children
- Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
- Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old)
- Nearby parking fee: MXN 250 per day (3281 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen
Frequently asked questions
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Hotel Cielo Reviews
Reviews
8.8
Excellent
9.2/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
Jul 28, 2025
Liked: Amenities
Stayed 1 night in Jul 2025
10/10 Excellent
ADA
Aug 12, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ADA
Stayed 5 nights in Jul 2025
10/10 Excellent
carmela
Feb 24, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
carmela
Stayed 2 nights in Feb 2025
10/10 Excellent
karen
Jul 28, 2025
Liked: Cleanliness, staff & service

karen
Stayed 2 nights in Jul 2025
10/10 Excellent
Ana
May 28, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Ana
Stayed 7 nights in May 2025
10/10 Excellent
Camila
Apr 2, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camila
Stayed 6 nights in Mar 2025
8/10 Good
Nancy
Jun 15, 2025
Nancy
Stayed 1 night in Jun 2025
10/10 Excellent
oscar edgar
Jun 19, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
oscar edgar
Stayed 1 night in May 2025
10/10 Excellent
Rosalind
Mar 24, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rosalind
Stayed 2 nights in Mar 2025
6/10 Okay
Justin
Jul 3, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Justin
Stayed 1 night in Jul 2025
10/10 Excellent
Chris
Feb 22, 2024
Liked: Property conditions & facilities
Chris
Stayed 3 nights in Feb 2024
10/10 Excellent
Liliana
Apr 25, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Liliana
Stayed 1 night in Mar 2025
10/10 Excellent
Jessica
Mar 31, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica
Stayed 4 nights in Mar 2024
8/10 Good
Lorena
Jul 9, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Lorena
Stayed 2 nights in Jun 2025
10/10 Excellent
Faramarz
Jan 1, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faramarz
Stayed 4 nights in Dec 2024
10/10 Excellent
Nicholas
Feb 5, 2023
Liked: Cleanliness, staff & service, property conditions & facilities
Nicholas
Stayed 7 nights in Jan 2023
8/10 Good
SANDRA
Jul 14, 2025
Liked: Cleanliness, amenities
SANDRA
Stayed 5 nights in Jul 2025
10/10 Excellent
immer
Sep 9, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
immer
Stayed 1 night in Sep 2022
10/10 Excellent
Mitzi
Jan 11, 2025
Liked: Amenities
Mitzi
Stayed 3 nights in Jan 2025
10/10 Excellent
Tammy
Feb 27, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tammy
Stayed 2 nights in Feb 2025
10/10 Excellent
Dwayne
Dec 9, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Dwayne
Stayed 3 nights in Dec 2024
10/10 Excellent
Dinorah
Dec 24, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinorah
Stayed 7 nights in Dec 2023
10/10 Excellent
Ruben
Apr 8, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Ruben
Stayed 6 nights in Mar 2025
10/10 Excellent
RAQUEL
Apr 4, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RAQUEL
10/10 Excellent
Verified traveler
Feb 27, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feb 2025
Verified traveler
Stayed 10 nights in Feb 2025