Search Chalets in Bankei

"Very detail matters. This onsen facility cares a lot of detail. Staff are kind and well trained. My wife and I can see very detail “Omotenashi” in room, restaurant, onsen and staff service. It was really impressive. If we will stop by Hokkaido again, we want to stay again and see if there will be any small improvement (Kaizen) there. "

"Amazing view, friendly staff, peaceful"

"숙소는 모두 만족합니다 청결했고 친절했고, 늦은 밤 체크인으로 저녁을 못 먹는 상황에 직원분께서 편의점까지 안내해주어 행복한 저녁을 먹을 수 있었어요...친절한 배려에 감사드립니다"

"Very good"

"The hotel is adequate. Our room was spacious enough to make our 5 nights stay comfortable. Its biggest plus is access to the grand baths across the road. On-site bakery is great. There is no reception as such, staff from bakery multi task. The main issue was Wi-Fi or lack of it on the 6th floor."

"Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service. "

"Wonderful"

"Excellent service, high quality food, onsen was amazing."

"Great traditional ryokan with Hot Springs Onsen."