Find 5 Star Hotels in Gulf Coast of Mexico from ￥20,855

"Interior of the resort was quite beautiful. Exterior of the resort leaves quite a bit to be desired. The pool area is very condensed and crowded. You feel like you’re on top of the other guests at all times. We spent a lot of our vacation just waiting. Waiting on line for someone at the front desk, waiting in line for the buffet, waiting for service at the pool…just waiting. Pool chairs are nearly impossible to come by. Prepare to pay to rent a cabana if you want somewhere to sit down - or wake at 7:30 AM to save a pool chair. The resort really needs a better solution for the amount of chairs that are being “reserved” but sit empty all day. Restaurant reservations are very difficult at several restaurants in the resort particularly the steakhouse and Italian restaurant. Your best bet is to show up and see if anyone was a no-show and get a walk-in table. The best way to sum up this resort is simply ‘mid’. Not awful, not great. Mid-level quality, mid-level service mid-level amenities. It was a fair price for what we got, but I would not return, nor would I recommend. "

"Staff are all great. Good as can be. The daily breakfast was amazing. Our shower door would not close completely. The bathroom faucet also did not function well. The food overall was really well done. Overall a good experience though. "

"The lazy river was wonderful. Would recommend to bring your own small floats as the ones that are provided can be hard to come by. Service was excellent. Didn’t have a bad meal the entire visit. Would definitely go back. "

"This is an incredible property. We were able to enjoy the fun adventures at the parks as well as the hotel. Although expensive, if you and your family are adventure enthusiasts, it’s a good deal. "

"So much to do for the kids. The water park was a hit as well as the daily and nightly entertainment. "