Kim Ma Kid friendly Vacations

This is my second time staying with the hotel. It is also the only hotel in Hanoi that I wish to stay at. The staff is excellent, and so friendly. The bed was amazing, and the breakfast is great!

The hotel room is clean, the bed is comfortable, the air conditioner runs smoothly and the space is quiet at night. Great location, just a few minutes to Hoan Kiem Lake walking street and the train street. I really like the breakfast buffet here - with pho, eggs and bread. The staff is enthusiastic and friendly. The price is reasonable compared to the central area. If you want a simple, clean, central place to stay - Sky Charm Hanoi hotel & spa is a good choice.

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

Amazing staff from the time we arrived till we left. Rooms met our expectations. Will definitely be back!

Lovely property close to subway. Lots of dining options nearby. Very professional and friendly staff. We enjoyed our stay and will come back again

I had a wonderful experience at this hotel. The staff truly went above and beyond to make my stay comfortable and enjoyable. From the moment I arrived, everyone was incredibly welcoming and attentive. They were always available to answer questions, offer recommendations, and accommodate any special requests I had. Their genuine hospitality made me feel right at home. I highly recommend this hotel to anyone looking for excellent service and a friendly atmosphere. I would definitely stay here again!

HOTEL du LAC SIGNATURE is without doubt one of the finest hotels I have experienced in Asia, and the fact that it has only just opened makes it even more impressive. Everything feels brand new—polished interiors, spotless rooms, and a design that combines modern luxury with subtle charm. Beyond the facilities, it was the hospitality that left the strongest impression. On my birthday, the front desk team surprised me with a cake and gathered together to sing. It was such a thoughtful gesture that brought genuine emotion and made my stay unforgettable. These personal touches are what elevate a hotel from simply “good” to truly extraordinary. The breakfast each morning was delicious, with plenty of variety and beautifully presented dishes. Every staff member I encountered was professional, kind, and always smiling. The location is unbeatable—right in the Old Quarter, close to the famous Train Street, yet perfectly quiet once you’re inside. This hotel proves that luxury is not only about the building or the décor, but also about the way people make you feel. Here, I felt cared for, celebrated, and at home.

I had a wonderful experience at this hotel. The staff truly went above and beyond to make my stay comfortable and enjoyable. From the moment I arrived, everyone was incredibly welcoming and attentive. They were always available to answer questions, offer recommendations, and accommodate any special requests I had. Their genuine hospitality made me feel right at home. I highly recommend this hotel to anyone looking for excellent service and a friendly atmosphere. I would definitely stay here again!

Amazing staff from the time we arrived till we left. Rooms met our expectations. Will definitely be back!

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

Excellent attention to details by staff from check in to check out. Good breakfast. Pick up and airport drop off.