Mexico and Central America Romantic Vacations

I found the property very small, not a lot to do while you were there although the food was amazing. Most of the staff was outstanding did not care for the nine minute harassment of buying into their company. It was a full un harassment. In my opinion will not return.

The staff were so nice and everything was amazing

Really nice and clean room an big suite

Beautiful resort and an incredible room, the service did not live up to the luxury experience we expected for our honeymoon. We stayed in a Swim-Out and the room was 10/10. It felt like our own private oasis,with a swim-out shared by only a few rooms. The water was cooler than the main pools. Without this room, our experience would have been average at best. Food was mixed. Capers, Bordeaux and Gohan Sushi Bar were phenomenal, room service was excellent. The buffet was disappointing and was only available on the Dreams/family side. We also found it frustrating that several dining options required leaving the adults-only Secrets property and going to Dreams, where children were present. Our biggest issue was service and communication. The minibar was supposed to be stocked daily with water, Coke and beer, but it repeatedly wasn’t. And were often told it had been restocked when it hadn’t. We also booked a cabana several days in advance, received confirmation, and then discovered the night before that it had been cancelled for maintenance. Nobody contacted us or offered an alternative. The beach was essentially unusable due to relentless vendors approaching us every few minutes, and the sales pressure throughout the resort was excessive. Housekeeping and bartenders were wonderful, and the entertainment was enjoyable. The location was convenient for exploring Puerto Vallarta. Overall, beautiful room and some excellent food, but too many service and communication failures.

There was nothing to dislike about this place. We had an amazing time and could not have asked for a better place. The staff are so helpful and friendly. We would definitely stay here again.

The staff were so nice and everything was amazing

There was nothing to dislike about this place. We had an amazing time and could not have asked for a better place. The staff are so helpful and friendly. We would definitely stay here again.

I found the property very small, not a lot to do while you were there although the food was amazing. Most of the staff was outstanding did not care for the nine minute harassment of buying into their company. It was a full un harassment. In my opinion will not return.

I found the property very small, not a lot to do while you were there although the food was amazing. Most of the staff was outstanding did not care for the nine minute harassment of buying into their company. It was a full un harassment. In my opinion will not return.

The staff were so nice and everything was amazing

Really nice and clean room an big suite