Find hotels near Royal Holloway, Egham from ￥11,017

"Beware - hidden charges! I specifically booked this airport hotel because they have a spa pool, steam room and sauna. But when I checked in, the front desk said there’s a charge to use it. I was flabbergasted! I have stayed at over 30 hotels in N. America, Europe, and the UK with pool facilities and use was always complimentary for registered guests. The charge at this place was definitely hidden! The front desk would not even say how much it is, they said contact the spa to inquire about rates. The hotel information mentions a spa with charges for massages, facials, etc. Of course I would expect to pay a separate charge for those services. But just to use the whirl pool, sauna and steam room, I felt extremely mislead because those should be free for registered guests, like everywhere else I’ve stayed. And get this! - the charge for these facilities at Sofitel London-Heathrow is exhorbitant. When I inquired at the spa, just the whirl pool, sauna, and steam room is £40! The pool was broken but for £20 the sauna and steam room would still be available. If you order a spa treatment those are included. I had already paid enough for the room, I was not about to pay more. So disappointing! Other issues too: dark room! - NO light switch or instructions, you need a card for the lights! Phone to call front desk broken, I had to go back to reception to get help with the lights after fumbling blindly in the dark room looking for light switches! "

"A disappointment in the quality of the hotel, its condition, and its services. The room was so cold when I arrived I thought I was outside, and needed to use a difficult-to-regulate space heater. There was "no cook tonight", so the restaurant was closed. "

"Not applicable"

"Clean room"

"Nice big King room, nice decor easy check in Great location, nice bar and nice staff The room only had one radiator which wasn’t enough to heat the whole rrom We were in room #18 and which unfortunately sat right on top of the kitchen so we experienced constance noise and a heavy door that kept banging very loudly when it was shut. We did speak to a nice young guy who was accommodating, he did offer to move us but we were only there for the one night. We would stay again but would have to request a different room "

"There are no shops around this hotel, but it allows pets, which is particularly beneficial if you are looking for some peaceful moments. "

"Restaurant very good food - amazing garden and grounds"

"Staff were very friwndly and helpful, always ready to help and check to know hpw you are doing."

"Great stay at a lovely hotel , food drink staff all excellent "