4/10 (不満)
kokhulani
家族旅行
2025 年 8 月 10 日
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
The beach is horribly rocky and murky all week, it’s not swimable. The aminities are great and it has great potential but the service is horrible. I went to three other secrets and two other Dreams in Dominican and by far this was the worst service. I had to call everyday to make sure my room was cleaned or it wouldn’t be cleaned. The Asian restaurant had the worst sushi, the entertainment was horrid except for one amazing singer Vidal. Vidal was the only entertainer that was talented and interacted with people. We were at the preferred room and the preferred service would tell us to go to the main lobby for support. The concierge did nothing except send us the information for the day and no special services like at other dreams resorts. All restaurants had long service times and the buffet for dinner had very limited options. The only great dinner was the steak house, it had the best service and best food. The bbq was not worth the time as well. I went with my 11 year old son and all teens in his age group were board, the entertainment staff did not have good music or activities to engage them, I was very fortunate for the tennis instructor Miquel … he was the best customer service, taught us how to play tennis, pickle ball, dominos and ping pong, he was nice and pleasant and was very relatable. If it wasn’t for him I think the vacation would of been a waste.
kokhulani
2025 年 8 月に 6 泊滞在
