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"They we're very supportive and"

"They were very attentive and kind, the shuttle was very convenient to go from and to the the train station, the food was amazing and the views and facilities were gorgeous, will definitely come again"

"Perfect"

"My second time here, always friendly, attentive helpful staff. Great rooms, very clean, nice amenities and a nice breakfast. Will come again hopefully due to the kind staff and great location."

"The room was clean, staff was kind, the onsen in the room was nice and private"

"Great location near everything ,spacious clean rooms."

"Lovely stay at ryokan. Probably the biggest building around the area, not much going on outside and hard to navigate unless you are a local or speak japanese. Some staff speak english but google translate will be your best friend. Definitly book the rooms with private onsen, magical experience. "

"The hotel was very nice and the staff was great. 20 seconds from the hotel you can walk the paths along the lake and it is beautiful. Two stops away from Kyoto station. "

"Nice staff, good location with great view at reasonable price. Nice lake view public bath."