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"Beautiful and very friendly staff. Great location. Easy access to Kyoto. "

"This is a small onsen ryokan with limited amenities, compared to other ones we stayed before. The front desk staffs are very friendly and professional. The check in process was amazing! We were seated at the cafe enjoying tea and sweets while the staff explained the info to us. We were staying in the Nakagawa special room on the premium floor. Although the room is a bit small, the Nakagawa wooden furnitures/decorations are so unique and beautiful. The room has an open air onsen bath so we don’t have to go to the public one. However, the view is quite far from the lake and it’s not much to see. We had our dinners at the Japanese private dinning room overlooking the beautiful zen garden. Food was good and service was amazing. The lobby cafe offers really tasty cakes, which it’s a must-have. We also tried the massage, which was surprisingly good! Overall, We had a very good time staying in this onsen Ryokan."

"Very nice hotel, very clean and safe, beautiful views. Excellent food. Would have stayed longer if our schedule allowed 5⭐️"

"The best stay of our trip, the staff was exceedingly courteous and the shuttle bus to local attractions was perfect. We’re hoping to stay again!"

"From the moment of pickup at the Ogoto Onsen station and dropoff, the service was flawless! Check-in is completed while seated in the lobby (rather than standing in queue) and many of the staff speak multiple languages. While the venue is slightly older, it is beautifully maintained and spotless. The 24 component kaiseki dinner is delicious and cheap considering the variety, gorgeous presentation and flavors. N.B. The kaiseki menu is only available in Japanese and even though I'm bilingual, I had a hard time explaining it for my fellow travellers. Google translator was also perplexed... If you have food restrictions or allergies, kaiseki is NOT for you! The breakfast buffet has lots of variety but some may find the smell of fish quite strong since it's grilled at the table. The onsen was recently renovated and now has new dry barrel sauna with great views. Benefit: it's open 24 hours so I was able to enjoy a private experience multiple times throughout the stay (N.B. the barrel sauna closes at midnight). The staff go out of their way to ensure everyone's comfort even when dealing with cultural differences, language barriers, multiple (sometimes unreasonable) and demands from international (and local) guests. #impressed While there are pricier and more traditional ryokans in Japan, we had a fabulously relaxing time at the Biwako Ryokusuitei and wish we could of stayed longer!"