North America Vacations & Trips from ￥293,610

The front desk staff was awesome

Amazingly comfortable room with breathtaking design. Extremely well maintained.

This was my first time staying at a KASA property. They send you literal step by step instructions that are easy to follow, and they included pictures as well. I actually love not having to go to a front desk to check in and get a key. They give you a code to get into the room. When we entered the room we noticed that the ac control wouldn’t turn on and one of the batteries was corroded. I reached out to the KASA team and they reached out to maintenance on my behalf. They were very thorough in what would happen and how they would fix it. This team made my stay very easy. Checkout was just as easy as checking in. The only negative I have is the parking area. Downtown LA itself is kind of dirty and the parking garage they mentioned in the check in instructions seemed sketchy and smelled like urine. Not KASA’s fault at all, I would just look elsewhere to park.

This was my second time staying at this property. Every interaction with front desk was phenomenal. The functionality of the room was well thought out. The cleanliness was superior. Everything worked as it should. Loved the extra large Roku tv inside the room. Beds were nice and comfy. Super love that the deposit was only $50. Reasonable and realistic. My only suggestion would be to add an extra top lock for the doors that children can not reach. My daughter ran out the room while I was mid shower. A peephole for the door would be nice also. The playground area was nice, not too many options, one was broken and many had spider webs. My daughter enjoyed it and stayed a while. The hammocks were clean and comfortable. The dock was romantic and inviting. Absolutely loved the scriptures planted around the hotel. My favorite part. 10/10 would love to stay again. Oh and breakfast was top tier. The healthy options were fantastic. Very filling and delectable. Would highly recommend.

On arrival, TV wasn't working, toilet didn't flush and safe was not working. Support did come up to fix TV and the toilet, but safe was found out afterwards and decided not to call them up again.