Vacation Rentals in North America

"The lobby bar is very relaxing and they have cocktail hours starting at 5pm which is lovely after work. Also, the gym is beautifully updated with the latest equipment. Overall a fantastic stay from great rooms to fantastic staff!"

"AWFUL experience overall. We arrived for check-in at midnight and the reception staff was extremely hostile. Any basic information had to be dragged out through questions, and the overall attitude felt very unwelcoming. One very important detail: the hotel charges $8 for every Amazon package received, which is NOT mentioned anywhere in their description. On top of that, the package pickup process is TERRIBLE — you have to wait in the same huge check-in line just to collect packages you already paid for at "available hours". We had 24 packages and ended up paying an ABSURD amount. It honestly felt exploitative and wasted hours of our trip, adding the stress on our moods. Some packages were marked as received but were lost somewhere in the hotel, so more waiting time and stress. What made this EVEN WORSE was how outdated and manual their processes were — staff were literally handling package tracking with paper and pencil by hand, which explains the disorganization. The bathroom had no ventilation/extractor fan, the room was cold, and there was no heating available. So discusting. I’ve traveled to NYC 4 times before and stayed in other hotels that were better, more professional and better priced. This hotel seemed to charge extra for absolutely everything while offering a much worse experience overall. Shoutout to the only truly helpful person we encountered there: Pablo from engineering, who kindly provided us with a portable heater. You suck, as a team and as a hotel."

"I love this hotel. The staff is friebdly, it's clean and the location is great. My only complaint is the elevators are exceptionally slow."

"Handy location"

"No coffee. A bed and bath only"

"Pay attention to the elevators when you press you floor. It tells you what elevator to catch. Not sure the issues that people had.. catch the correct elevator and you have zero issues. "

"Don’t waste your money on the breakfasts, low quality and if you try to have an orange juice AND a coffee you’ll get told. Also got charged for three extra items from the breakfast area that they could not itemise/explain on checkout. The lifts were also very slow, with a 10 minute wait being the norm."

"The room was very small and very very basic. It was not worth what you paid for. The amenities were good and the lobby very clean and nice but the room not so much. You get more room if you stayed at a Holiday Inn than you would here. The room felt like a closet with a bed and bath. No microwave and not small fridge. If you are looking for just the bare basic in a room then yes it is for you."

"We had an amazing experience at this hotel. All of the staff were incredibly friendly and helpful. Very accommodating. Location was prime! Having the bar/ restaurant on site was very nice. Room was well appointed. Valet was convenient. Overall wonderful experience!! "