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"Good"

"Quiet, convenient location, nice onsen, friendly staff."

"The staff was exceptional from the shuttle drivers to the front desk staff. The proximity to the cable car was also great as there was convenient access to the amazing gondola (they call it the “ropeway”). "

"Excellent hospitality and a serene location. Felt truly rejuvenated at peace and at home here."

"Very good location near Atami station. I've stayed many times."

"You need to make a reservation at the hotel in advance if you would like to eat there. Otherwise there are a lot of nice places around the lake. "

"Excellent customer service, good food, nice French and Japanese meals provided daily during stay. Hotel is dated and need some facelift. Love the 3 on-site Onsens, saw an amazing sunrise on last day at hotel. Would come back to Hotel New Akao if going to Atami again. "