マウント ラヴィニアのビーチ周辺のホテル

"全てが素晴らしい、格式高いホテル。"

"Most guests like myself will likely view the Mt Lavinia Hotel as a historic, heritage-listed establishment, and consider its dated facilities to be acceptable, or even part of its charm. However, it was clear that the people-centred aspects of the service were not prioritised to deliver high-quality service, making for a deeply disappointing stay. Firstly, the reception was dreadful. Upon arrival, there was not a single smile or word of welcome; having no choice, I asked if I could check in there, to which the female receptionist merely pointed to another counter without uttering a word. Even in the renowned and popular buffet restaurant, with the exception of a man who appeared to be the manager, the young staff preparing the food showed no smiles and merely gave mechanical responses; there was no sense of hospitality whatsoever. This is less a personal failing and more a sign that senior management is failing to provide the training necessary for these young staff to develop their professional skills. I had been looking forward to visiting for the first time in a while since the pandemic, but I doubt I will be staying there again."

"朝の出発が早かったので朝食が6:30～ということもありこちらにしました。予定通り6:30からすぐにご飯が食べられました。 チェックインからチェックアウトまでスタッフの方の対応もよく何のストレスもなく過ごすことができました。お庭でリスにも会えました！"

"スタッフが丁寧、レストランも美味しいです"

"部屋は広く、快適です。ただし、スタッフの対応が良くないです。部屋にタオルが一つもなかったり、ポディソープを使いきっても補充がないです。頼んだり、ポディローションを持ってきたり、フロントも含めスタッフの教育をもっとすべきだと感じます。"

"good experience!"