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"The entire staff at this property were extremely helpful, polite and friendly. Check-in process was a bit slow, but the staff was helpful throughout. The lobby bar seemed to be a bit understaffed for the amount of guests at the hotel, but no real qualms there since there are plenty of bars around the property. I wish they had bottled water in the rooms, but you can request them via room service. The food and drinks were great, but it could be tricky to get reservations, so book in advance! They had several pools, including one for the kiddos, with fun activities for people of all ages throughout the day and night. Overall great experience and would come back again with my family!"

"The best resort we’ve stayed at very family friendly will definitely be coming back "

"We love Occidental at Xcaret because we love seeing wildlife when we travel. We also love seeing ruins and learning about the early history. The resort is beautiful, the staff friendly and helpful and there are plenty of food choices. We are vegan, so enjoy the many vegetables, fruits, beans and grains available. We also loved snorkeling in the circular stone ocean inlet. So many fish, corals, anemones in a protected area."

"I love it ,"

"Very quick check in process. Room has renovated (nice and cozy)."

"The room was lovely and clean, and we had a beautiful view of the garden and the ocean. The staff throughout the hotel were very helpful and generous. We only faced one issue where we called room service and requested 4 bathrobes and slippers, and we never received them. One of the days, the water stopped working in the bathroom but they were extremely quick to resolve the issue. Overall it was a wonderful stay, we definitely recommend this resort to everybody."

"Very good experience. Great hospitality !!!"

"This is definitely one of the best resorts and hotels I’ve ever been to. Staff were always polite and accommodating. Most of them spoke very good English and they were easy to talk to. Room service comes around twice a day to make sure any rooms don’t get kissed for the cleaning process. Ocean is very warm and the white sand beaches are dream-like. The visibility of the ocean is typical for the pacific west coast. Murky and sandy and not much visibility. You can choose to not tip but everyone does because the service you get is usually amazing. Minibar restocked every day but you don’t need it because they have a lot of bars around the resort and near the beach that serve high quality drinks. Activities such as beach volleyball, ping pong and dance class are some that my partner and I enjoyed a lot. We would like to give a huge shoutout to Alonso who works at the buffet for his exceptional serving and customer service. Some of the best we have ever had. Will be back to another RIU in the future."

"property beautiful and clean! Easy access to anything we desired!"