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One of the most beautiful hotels I’ve ever stayed at. Housekeeping service was very erratic. Every day I had to call to get something they forgot...tissues, bath mat, cups spoons, coffee pods, etc. At the prices they charge that is not acceptable.
The ANA Crown Plaza was an amazing hotel, very friendly and supportive staff, answering all my questions... and great breakfast and super clean and comfortable rooms.... Will definitely be back there.
I like the room amenities and very comfortable room.
Front desk person has no personality. He had a stone cold bad personality. I wouldn’t stay here again because he was rude.
Beautiful hotel right at the Kyoto train station. Plenty of restaurants and shops. Really convenient location. The room was larger than most and the beds were comfortable. Absolutely no complaints. The many concierge people were extremely helpful. Would stay there again in a heartbeat.
Service, service, service! From arrival through check in, meals and check out, everyone is helpful, professional and seem to ant to serve. The location is perfect, close to all Kyoto has to offer including the river and walking trails, many restaurants and subway station. The rooms are spacious, ...
We enjoyed very personalised service from the time we boarded the hotel shuttle bus to the time we left on the same shuttle bus. The hotel staff ensured we were taken care of every time we interacted with them. We loved the private Onsen experience even though it was somewhat mysterious/ scary to ...
Great location (shops and restaurants with 10-15min walk), great staff, and great hotel overall. The food was really good (sushi).
My favourite place to stay in Japan. Loved everything about it. It was clean, comfortable and had everything we needed. It was located close to the station and we loved the evening free drink! The on site restaurant was fantastic too. Delicious food and nice quiet atmosphere.
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