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"Nice staff, room smells like mold. Had to request to change room twice, nice hot springs. Breakfast is ok. "

"Amazing Japanese hospitality experience I ever had. I have been to many different hotels in Japan and this is one of the best hotel I ever had. The Japanese Traditional Breakfast was outstanding as well. We will definitely come back again for special occasions. Thank you very much! "

"Amazing place by the lake with excellent views. Room was a good size with a sofa and a balcony overlooking the lake. Very peaceful, near the two gondolas and Hakone Shrine."

"Everything was satisfying but I must say that the breakfast buffet was exceptionally great. We were a party of 8 with 4 kids. The restaurant prepared a space for all of us sitting together. "