Inns in Florida

"The stay was decent for a short visit of a couple of days. However, the check-in experience could be improved. When I arrived, there were staff members chatting and no one immediately available to assist. One employee eventually acknowledged me and informed a colleague that two guests were waiting. She helped another guest first, then stepped away without addressing me. After a few minutes, she returned and asked if I needed assistance, at which point I explained that I had been waiting to check in. I didn’t mind waiting, but the interaction felt a bit disorganized and not quite in line with what I’d expect from good hospitality. This seemed consistent with my general experience of service in the area. Overall, the property itself is nice, but it could benefit from more thorough cleaning to maintain that fresh, new-hotel feel."

"Get location with lots of great amenities."

"GOOD PLACE FOR A QUICK STAY. STAFF WERE GREAT"

"Staff was very friendly, not enough cuisine options on the resort for more of a formal setting"

"Was okay at best. They upcharge on everything. I bought the ocean view room but it was more of a view of the sand and partial ocean. $56 for parking every night. They were testing fire alarms for all 3 days so you couldn’t be in your room for at least 2 hours every day because of the alarm going off constantly. No compensation offered. Food and drinks sub par but super expensive. If you want an umbrella next to beach chair it’s additional charges. Just overall they up charge everything for what should be reasonable. Will not be returning."

"Love it, clean and comfortable, my baby love the water park and lazy river , we definitely come back"

"Very nice"

"Loved having a separate sitting area with kitchen"

"They advertise onsite parking, and while that’s technically true, there is nowhere near enough parking for the number of units. I stayed from 4/3–4/9 and not once was I able to get a parking space—and I am disabled. I made them aware of my condition before arriving, and I was assured I would be accommodated. That did not happen. It got so bad that we actually had to skip going to the theme parks because I was afraid that if we left, we wouldn’t have a place to park when we returned. Imagine having to tell your child you can’t go to the parks because of something like that. The only option was a parking garage multiple buildings away, and I had to pay for a golf cart just to get assistance. My son even witnessed another disabled woman who was physically shaken dealing with the same situation. The worst part? No accountability. Not even a phone call. I gave them 20 days to reach out before filing complaints—nothing. Based on my experience, I honestly question the reviews. The property is outdated, overcrowded, and poorly managed. I’ve been to Disney and Universal many times—both peak and off-season—and I have never experienced anything like this. I will say this: Expedia was excellent and truly tried to help resolve the issue. Unfortunately, **Westgate Resorts refused to approve any resolution. Expedia still made an effort to make things right, which I appreciate. They had the nerve to use staffing for the delays!"