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"Not really one for leaving reviews. Especially negatives ones but this was truly awful. We arrived pretty late on the Thursday night so the bar was closed, which is fair enough. Tried the vending machine to get some drinks for the evening and it didn’t work. Again, these things happen. Hard to know if the tap water is ok without drinking water labels on the taps. Normally it means don’t drink if it doesn’t say drinking water. Again small things that aren’t really issues. We had a family room. The sofa bed was shocking. So uncomfortable. Was literally like lying on springs. It was so bad we let the kids stay on the proper bed and we stayed on the sofa bed. Shocking night sleep. Got up, went for breakfast just after 7am. Ran out of plates and folks. Eventually the plates came out but 3 times I went back and still no folks. No mugs for hot drinks, only disposable cardboard cups…which they ran out of. Wouldn’t stay again if flying from Heathrow and wouldn’t recommend to anyone. Luckily I had £60 credit in the Expedia account so the room only cost £21 for the night…still overpaid. "

"No longer a luxury hotel, but always conv"

"Room was clean staff helpful breakfast was good "

"Was ok for the money, staff very nice and helpful. Sofa bed that was for the children was very uncomfortable. "

"As I was on a business trip I needed to be out by 8am. Surprisingly, they don't start breakfast service until 8am on weekdays so not an option. Room was fine, a single with enough space. "

"The room was clean, beds comfortable, an easy check in and great hotel for a flight out of Heathrow the next day."

"The reception staff was kind enough to resolve the issue I had with the room that I was first assigned with but the housekeeping supervisor who came to check the room needs to work on her customer service skills. Instead of addressing the issue her tone her facial expression was full of sarcasm and attitude. The rest of staff are friendly and welcoming. "

"Staff at breakfast were efficient "

"The same waitress as served us on 2 previous visits who is great with children requires a special mention "