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"Room not cleaned to an acceptable standard. Long hairs on the worktops and in the bath. Shower curtain was still wet, can only mean it had not been changed, not nice."

"Get"

"Room 518 was poorly kept. The net curtains were black from never being cleaned, air conditioning unit has never been cleaned, a single seater chair thats never been cleaned as its thick with black caked on dirt and is full of dust/dead bugs and the shower was either boiling hot or ice cold nothing inbetween. I had my wife and 2 year old with me and just as we had settled it would have been a pain to move rooms. Told reception in the morning who couldnt care less( think her name was nisha(but she was indian)) absolute poor service from her and she shouldnt be in hospitality. "

"Great location "

" Clean room, good pool and breakfast. Nice and buzzy atmosphere with lots of families."

"Staff are friendly room has mould in shower. And there is traffic noise through the window of the hotel. "

"The staff were exceptionally friendly and accommodating throughout our stay, which we truly appreciated. Unfortunately, our initial room had several moths, which was not ideal. We were aware that a wedding was taking place at the hotel; however, the music was so loud that it made it impossible to sleep. As we were travelling with four young children, this made the situation particularly challenging. To their credit, the staff handled the situation well and moved us to a room on the fourth floor, which we were grateful for. That said, it was unreasonable to expect guests to pay for a room where the noise levels made it so difficult to rest."

"Staff very happy and friendly. Good food. Ideal for Heathrow terminals "

"Easy to get to hotel from M25. Mum's salad and prawns excellent. Price reasonable for LHR hotel. Hoppa bus to T5 good. Parking spaces a shade tight if cars both sides. Staff were very good, bed and room comfortable (I should have got thinner duvet). Bath a shade high for mum to get in for a shower but fine for me. As pre flight stays it was very good and better than other LHR hotels I have used for parking."