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"The hotel was very clean, it had a luxury feel and the staff were excellent. Drinks and food were very expensive but it was to be expected for the location. Breakfast was very expensive but was good, with the exception of pancakes that were microwaved on requests in stead of being cooked fresh, which was very poor effort. Most places cook pancakes fresh, and most places don't charge £33 per person for a buffet breakfast."

"Location of hotel suited our needs (close to Victoria Coach Station). Being on top of Victoria station (train and subway) made it noisy (sirens, loud vehicles, people giving speeches using speakers. Etc.). I presume most central London hotels have a fair bit of noise. The staff was very friendly, helpful, and efficient. Our "quiet" room was situated such that we had to take 2 elevators to get there. Strange. There was a small amount of mildew in the shower. The cooling/heating was quiet and effective. The Soak restaurant was pretty good. The included breakfast was OK (same offerings both days of our stay). We found the price of eating out in London crazy expensive in general. Loved the heated towel bar in the bathroom. The Hop On/Hop Off bus stop in front of the hotel was convenient for our one-day sightseeing."

"Directions from the Elizabeth line are simply poor. The fact you need a you tube video to explain how to get there is concern enough. Room service was just plain bad food - but they have you hostage. It was clean. It is convenient if you need to be at terminal 2 for early flight and want to be on property. Otherwise it is overpriced across the board."

"The room was clean and spacious with a view. Breakfast options were plentiful. The location is convenient for access to central London"

"Great breakfast. Great location"

"yes"

"Everything was perfect."

"Clean room, staff and breakfast was good"

"Our experience was almost perfect had mine and my son’s casual but clean attire had not been questioned when requesting to dine at Hells Kitchen restaurant. We were initially asked to “go and change” which I found insulting but, after staff and management discussions, we were accepted into the establishment. I found this to be humiliating, especially in front of my 13 y/o son, this is not what one would expect in the year 2026. Had it not been something my son wanted to experience, I would have walked and not given the FOH staff the pleasure of judging or vetting us. I have to add that, when we were actually dining, the waiting staff were exemplary. Everything else about the hotel was perfect."