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"A truly unforgettable stay at Lake Toya Tsuruga Resort Hikari no Uta. The views of Lake Toya are breathtaking, our room with private onsen was perfect, and the food was incredible - we had one night of Japanese in a private room and one night of french in the main dining room. The staff were warm, attentive, and made us feel completely at home. Highly recommend for anyone looking to relax and soak in the beauty of Hokkaido."

"The staffs were nice The facilities were great "

"Very cozy hotel "

"Beautiful hotel with picturesque outdoor baths and variety of indoor baths and sauna. Huge buffet for breakfast and dinner with variety of Asian food and some western choices."

"A very Japanese stay with friendly helpful staff, excellent meals and large bathing facilities. "

"If you are a non-smoker, do yourself a favour and skip this place. The hotel uses central air conditioning and the rooms on the non-smoking floor (level 7) smell musky with a stale cigarette stench. We had 3 rooms in my group and all the rooms were the same even when we changed rooms. In addition, most of the service staff were non-Japanese, they could not communicate well and did not appear to be well trained and quite rude. When I tried to gently share some feedback with the reception staff,...

"施設自体はとても良かったです。温泉もとても良かったです、ですがクッキーが床に落ちていたりしたのでそこが少し気になりました"

"The hotel itself is a bit on the far end of the town, making it nice and quiet, with a fantastic view over lake Toya and the islands. If you come by train or bus, they kindly offer shuttle services, which was greatly appreciated. Rooms very comfortable with their own onsen, beds amazing, breakfast also great - both options, Japanese and Western style. The only problem was that even though you were a hotel guest, you could not dine in the hotel, unless you call at least two days in advance. This...