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シャワーのお湯が30秒しか出ず、真冬に冷水でシャワーを浴びることになりました。ベッドの掛け布団はタオルが一枚乗っているだけ。一層凍えました。部屋に電子レンジがあったのは助かりました。

This was my third time staying at this hotel, and I noticed quite a few changes compared to my previous visits. First, I stayed on the Pyramid side, and the room was very poorly maintained. The paint was peeling off the walls, there were holes in several places, and I even found hair on the bed covers. I was very disappointed, especially since I had always had a better experience during my previous stays. The food was okay overall, but unfortunately, I got food poisoning during my trip. I'm not sure what caused it, but it definitely affected my experience. The staff at the pool bars seemed overwhelmed and uninterested in serving guests. The lobby also had an unpleasant smell, which was surprising and unappealing. Another big disappointment was that the casino had been removed. That was one of the main reasons we chose to return to this hotel. In addition, the restaurants that required reservations were always fully booked. Considering the hotel didn't seem very busy, I suspect they were understaffed. Several employees even mentioned that the hotel was not doing very well and that they were short-staffed, which may explain why so many of the staff seemed stressed and overwhelmed. Overall, this stay was very disappointing compared to my previous visits. I hope the hotel can improve its maintenance, staffing, and overall guest experience because it used to be a place I really enjoyed visiting.

コロナウイルスの影響で出入国不可となりカンクンへの渡航が不可になりました。急な政府からの発表でしたが、キャンセルについて交渉してもらいましたが、関係ない、返金には一切応じないと厳しい対応で残念でした。他の予約していたホテルは、状況を理解していただき返金対応してもらいましたが、こちらは聞く耳持たずという対応でした。