「front desk staff are not nice, not kind, the hotel has no car park, I asked front desk a map of the car park, but the girl immediately said no, I am a Japanese and do not know the area, staff should be kind and nice to customer, also when i checked out, other girl did not say thank you, even I told her thank you, this is very unusual in Japan. 」
「We love the ambience and the location. This time, they made a mistake with our meal and gave us the whole meal without charge. We really appreciated this: it's how they handle it when things go wrong that really sets a place apart. 」
「The trip we had was great, the hotel had beautiful grounds and magnificent rooms. What an idyllic location to sit with your loved one and I could not complement the food or the restaurant any more. Staff were helpful and could not do enough to help. Would absolutely visit again.」
「Stayed here many times over the years as it's convenient for Donington racing circuit. It's not a 5 star hotel, but gives excellent value for money in comfortable surroundings. Hotel is 2 minutes walk from the pub making it a convenient stopover. Plenty of free parking as well. Will definitely be visiting again. About 9 miles from Donington.」
「Lovely location by the lock, as soon as we entered the bar area to collect key welcoming environment we made enquiries about the area as considering relocating everyone was so helpful.
Room was comfy n clean perfect for our stay
Food was lovely too.」
「Room was a lovely size.
Couldn’t fault the staff, they were very efficient , polite, friendly & helpful.
Breakfasts were lovely and the meal we had in the pub, was very good, generous portions too. 」
"The staff were all very kind and friendly. I am Japanese and my English is not very good, but they treated me with great courtesy. The only thing that concerned me was that the shampoo was not replenished during my stay, though I believe it would have been resolved if I had simply asked."
