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「Clean, comfortable, good quality rooms. Crown Inn next door very useful for dinner.」

「出張で利用しました。特に不満はありません。食事は隣接のレストランを利用しました。」

「Noise from the road and the room next door were an issue」

「Friendly welcoming staff at reception, helpful staff throughout the restaurant and spa, lovely rooms - would absolutely stay again.」

「We were put in the annex roof room which had suffered earlier water damage. While we understand that Victorian houses are not the same as today's the stairs were extremely narrow and dangerous, especially when carrying suitcases. The windows also need replacing, the double glazing was a manual effort」

「Convenient location just next to tram station and near shopping centre. Originally booked wrong room type, but staff was very helpful changing to a family room for us which is much appreciated.」

「The room wasn’t clean, the headboard on the bed was worn and ripped, underneath the bed was filthy and full of hairs, a previous guests glasses were left in the room, a small used soap bar used unhygienic and not enough for 2 guests, other items were also not replenished, despite having a previous stay at this hotel which was good this one did not live up to the previous standard and the member of staff on reception was also quite rude」

「Lovely place」