2/10 (非常に不満)
James
小さなお子様連れの家族旅行
2025 年 8 月 12 日
気になった点 : 設備とサービス
I booked a room at the Nottingham Double Tree for son’s graduation ceremony on 29 July. This was done at least two months in advance as I was expecting demand to be high that day, it being graduation day.
On the eve of my travel I got a call from the Reservations Manager to say that due to high demand they’d had to move me to the Nottingham Belfry. There hadn’t been high demand when I booked the room.
Anyway, after ignoring my question about a refund I had little choice other than to check in to the Belfry. The desk clerk asked me if I wanted an upgrade which I agreed to on the condition it was the same cost, he said it was.
However, I was subsequently charged an additional £40 for an upgrade. The other £10 that was pre-authorised on my card has also disappeared. I tried to get this cleared up but to no avail. In summary, my original room was resold to profit from the extra demand that night and I was palmed off to the Belfry who then ripped me off. The whole experience was grubby. Would not recommend either hotel if you’re looking for good service.
James
2025 年 7 月に 1 泊滞在