2/10 (非常に不満)
Amanda
グループ旅行
2026 年 2 月 1 日
気になった点 : 清潔度、施設のコンディションと設備
From the moment I checked in the plug sockets weren't working, so we had no electric to charge our phones. We had to go down to reception as when I used the QR code to whatsapp nobody replied and still haven't. I even rang it too. A maintenance guy came to fix the electric.
I booked your hotel specifically to use the hot tub as I have a musculoskeletal issue. I went to use it to find it is not in use and somebody said it hadn't been since August. I would have appreciated the hotel contacting me to advise that your facilities were out of order as I would have booked to stay elsewhere.
You have 2 air con units on the way to the changing room and in the women's changing room. The changing room 1 had a bucket under but the other didn't and the floor was slippy and a bit of water dripped on my head. This is not safe.
The shower in the room must have a blocked plug hole, as when I showered I was stood in several inches of water. I have taken pics and will attach. The bathroom sink was the same. Took ages for water to drain down.
We went out and came back late to find the room freezing cold and the heating did not work. We had to go down to reception to report and somebody came up with a portable heater. This was not adequate enough as I was freezing cold and couldn't sleep til after 2am.
I reported these issues this morning and the receptionist apologised and asked me to email the manager, which I did but they are away until next week.
Amanda
2026 年 1 月に 1 泊滞在