イスパニオラ島の五つ星ホテル

「Staff need more training」

「Place was nice and food was decent. Had a great time」

「Excelente hotel, vale la pena el excellence club, la playa hermosa para caminar, hay bastante oleaje. El SPA es excelente también y los empleafos muy atentos y profesionales. Restaurante Frances no nos gusto la comida, aunque es muy bonito y el servicio muy bueno. Los mejores fueron el Agave, Magna y Oregano. No nos dio tiempo a ir al Grill. El cafe Aroma de lo mejor!!! Es un hotel, tranquilo y muy fácil para caminar, todo muy bien distribuido. El mantenimiento es continuo y las habitaciones muy...

「Our stay at this resort was absolutely unforgettable because of the incredible staff who went above and beyond every single day. The level of hospitality, kindness, and attention to detail truly made this experience special for me and my family. Yan Carlos Túpete was AMAZING. He decorated my room for my birthday, organized for the restaurant staff to sing Happy Birthday, and even made sure I had my favorite chocolate cake. His attention to detail, professionalism, and kindness are unmatched. He...

「Resort was a 1/4 full so a lot of restaurants were closed. we have been to this resort 3 times now and for the first time ever, we tried to book a reservation at a restaurant and were told there were no available times. We walked by the resturant at 7 pm and there were more empty seats than filled seats. Was very disappointed at the lack of care in the staff. the other pet peeve, the "Lobster House" does not offer any Lobster - none. No rolls, no tails, no soup, no salad...how can a Lobster...

「restaurant were not booked even with oral confirmations Very humid inside the room Can’t flash toilet papers in the toilet Shower was too hot and too cold Foods are terrible Only two options for breakfast and lunch The numbers of buses for transportation in the resort was too small Luggage was not picked up at the booked time 」

「If you are a couple with no children, I would highly suggest selecting an Excellence Club room. It is 100% worth it with the private check in as well as the select areas that are adults only. Pool was amazing and all the bar staff around the property were great, service was wonderful (Mary, Jerinco, Antonio, Wilson, Rony, Orlando, Victor)!!! The guys in charge of entertainment around the property (Javier, Xavier, Christian) were so fun and friendly. For our first all inclusive it was a memorable...