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"The food and the staff"

"We had an amazing stay. Every hour there was fun family friendly activities and shows happening. We booked the airport transfer so we paid $150 round trip which was seamless. Next at arrival the resort is very secure and check in was the same as any other resort……long. They convinced us to upgrade the room so we did then we had to wait for concierge to take us to our room via golf cart which also took forever. They also require you to scan a QR CODE for food reservations. However check in is at 3 and the deadline to make reservations is 3pm. No one told us that so we went to the buffet. I’ll talk about food later. Now the room was immaculate, mini bar included, 24/7 room service. Very clean and fully stocked. Never had to ask for more towels for my family of 5. The balcony doors have a protective glass for the kids so that was a great safety feature. The grounds outside were beautiful and always groomed. Now for the food. The buffet had such a variety, not nasty microwaved food like American buffets. Daily items included fresh fish, omelette, steaks, Dominican dishes, salads, fresh fruit,mushroom rice,pancetta, and more. Also the staff in the buffet was the nicest and so wonderful with kids. We only we able to book a reservation at 2 other restaurants during our stay. The wok wok was the worst experience but not enough to change my 5 star overall rating. My reservation at wok wok was 630 but upon arrival no one came to the podium until 647 and no they were not crowded. "

"The room was great. Staff was very helpful. Kyle helped us during our stay to schedule dinners and a romantic dinner. He went above and beyond for us. We celebrated our honeymoon here and couldn’t be happier "

"Clean resort and staff was awesome"

"The room and grounds were very well kept, every one was friendly and the food was amazing!"

"Room was spotless, staff was so helpful and nice . "

"Está rico "

"The staff at this hotel is top notch. The grounds are well maintained and the rooms are immaculate. There is housekeeping offered twice a day, morning and evening. The turn down service at the end of the night was wonderful to come back to after dinner. Special mention to Nicholas @ Oregano and Vladimir @ The Grill went above and beyond in providing a great experience. This was our second time at this hotel and the experience and food never disappoint. "

"Yes... room was spotless... staff was great "