Hakone Suisen provided the best service I expected. The staff were really kind and friendly, the facility was clean and nice, onsen(both inside and outside) were great, and they even provided simple breakfast!
Onsen is not big as normally depicted in Japanese media(movie/drama) but the water source is outstanding.
Unfortunately, it is difficult to access other restaurants/cafe from the location by public transport, so I HIGHLY recommend you to enjoy your dinner at somewhere else before...
Hakone Suisen provided the best service I expected. The staff were really kind and friendly, the facility was clean and nice, onsen(both inside and outside) were great, and they even provided simple breakfast!
Onsen is not big as normally depicted in Japanese media(movie/drama) but the water source is outstanding.
Unfortunately, it is difficult to access other restaurants/cafe from the location by public transport, so I HIGHLY recommend you to enjoy your dinner at somewhere else before...
Sungho
Reviewed November 28, 2023Reviewed November 28, 2023
The hotel was luxury at its finest. The staff was very helpful always always nice. We felt comfortable and never felt like the staff was judging us or trying to make things difficult. Our room was shaking with our own private onsen. That was amazing and a well deserved break in between our Tokyo vacation to just relax.
The hotel was luxury at its finest. The staff was very helpful always always nice. We felt comfortable and never felt like the staff was judging us or trying to make things difficult. Our room was shaking with our own private onsen. That was amazing and a well deserved break in between our Tokyo vacation to just relax.
Mark
Reviewed October 31, 2026Reviewed October 31, 2026
Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...
Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...
Anonymous traveler
Reviewed November 27, 2018Reviewed November 27, 2018
Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.
Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.
Clean,spacious, free bar, helpful staff and the pickup and dropping off at the station.
The information about the pick up was not clear in their email and we hsppenef to go to the information center near the station and the kind lady their called the hotel for us. The private mineral bath felt like s hot tub.
Clean,spacious, free bar, helpful staff and the pickup and dropping off at the station.
The information about the pick up was not clear in their email and we hsppenef to go to the information center near the station and the kind lady their called the hotel for us. The private mineral bath felt like s hot tub.
Rajalakshmi
Reviewed October 30, 2026Reviewed October 30, 2026
I really enjoyed the welcoming front office staff. They were very friendly and helpful.
The room was very clean and spacious and unfortunately they were out of nonsmoking rooms so we had to book a smoking room We wish there were more nonsmoking rooms available. But everything else was amazing. We will definitely stay there again and recommend this hotel to our friends.
I really enjoyed the welcoming front office staff. They were very friendly and helpful.
The room was very clean and spacious and unfortunately they were out of nonsmoking rooms so we had to book a smoking room We wish there were more nonsmoking rooms available. But everything else was amazing. We will definitely stay there again and recommend this hotel to our friends.
Danielle
Reviewed October 22, 2026Reviewed October 22, 2026
Susukinohara Ichinoyu was a lovely treat for us! Hakone was so different from the frenetic energy in Tokyo. There were many other resorts in the area, but were unable to accommodate our group of 17. Our ryokan was so peaceful and serene and the private room Onsen for each family was the icing on top. All of the staff members were friendly and helpful throughout our stay. The property is conveniently located next to a Family Mart where we were able to buy snacks and drinks before heading out for...
Susukinohara Ichinoyu was a lovely treat for us! Hakone was so different from the frenetic energy in Tokyo. There were many other resorts in the area, but were unable to accommodate our group of 17. Our ryokan was so peaceful and serene and the private room Onsen for each family was the icing on top. All of the staff members were friendly and helpful throughout our stay. The property is conveniently located next to a Family Mart where we were able to buy snacks and drinks before heading out for...
Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....
Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....
It was a pleasant surprise arriving at Miss Morgan hotel, being treated kindly by staff and the room was lovely. I liked all the details and thought put into designing the room, the bathroom was so nice with the extra amenities and the bed and its linen was so comfortable. I didn't want to leave. I appreciate the little bonuses of coffee selection and bath salts on my room's floor, and also the breakfast pastries in the morning. I hope I can stay here again!
It was a pleasant surprise arriving at Miss Morgan hotel, being treated kindly by staff and the room was lovely. I liked all the details and thought put into designing the room, the bathroom was so nice with the extra amenities and the bed and its linen was so comfortable. I didn't want to leave. I appreciate the little bonuses of coffee selection and bath salts on my room's floor, and also the breakfast pastries in the morning. I hope I can stay here again!
A S
Reviewed November 26, 2025Reviewed November 26, 2025
What are some of the best vacation home rentals that Shibusawa has to offer?
Rakuten STAY VILLA Hakone Sengokuhara: Visitors like this Shibusawa vacation home rental. It has air-conditioning and laundry facilities to help you feel perfectly comfortable in your new surroundings. It has 3 bedrooms as well as a kitchenette with a dishwasher, a fridge, and a stovetop, so you can cook with friends or family. See all vacation rentals in Shibusawa.
If I need to cancel my hotel reservation in Shibusawa, will I receive a refund?
Yes! Most hotel reservations are fully refundable provided that you cancel prior to the accommodation's cancellation deadline, which is usually within 24-48 hours of the scheduled arrival. If your reservation is non-refundable, it might still be possible to cancel it and be given a refund within 24 hours of your booking. Filter your search by fully refundable to find flexible hotel deals in Shibusawa.
Where can I learn more about changing or cancelling my trip to Shibusawa?
For additional details about rescheduling or cancelling your trip to Shibusawa, head over to our customer service page.
Those traveling to Shibusawa are sure to enjoy the sights to see and things to do. Around the area, top sights include Hakone Kowakien Yunessun, Gotemba Premium Outlets, and Lake Ashi. There are 792 hotels and other accommodations in the surrounding area. Find out more about Shibusawa.
If you want to explore the larger area, ride aboard one of the trains from Shibusawa Station. If you want to venture out around the area, you may want a rental car in Shibusawa for your journey.
What's the seasonal weather like in Shibusawa?
The hottest months are usually August and July with an average temp of 76°F, while the coldest months are January and February with an average of 46°F. The rainiest months in Shibusawa are September, October, June, and July, with each month seeing an average of 8 inches of rainfall.