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"We loved the onsen experience. We had never done it before and they had a “lesson” for onsen etiquette which was helpful. It was very clean and relaxing. It was nice to have a free ice cream every day after bathing at the onsen, and fun to walk around the property in our hotel robes. The only issue we had was 2 little kids running around and talking loudly in the onsen bath area which was disruptive, but not the hotel’s fault. "

"Very efficient service and close to Fujisawa Station, especially comparing others with similar price Smile Hotel really stood out."

"Really beautiful hotel. Very professional staff."

"The room was cozy, the outdoor Onsen was fantastic. We love the privacy and the Mountain View. The staff was well trained and extremely helpful, especially the food servers. We enjoyed every moment of our two night stay. One issue that can be improved is the lack of a shuttle service for the guests. The Ryokan is on a rather steep slope and dragging our luggage back and forth was a real choir. Difficult to get a taxi from the Ryokan and the shuttle bus was not readily available. The Ryokan should have a van and a driver to ferry people back and forth between the Ryokan and the town. Charge a bit more to cover the cost, we for one, will gladly pay for the convenience! Overall, well done, and thanks. "

"The people there are wonderful. The rooms were very nice. The onsen was a great way to relax at the end of the day. Had a 5 course meal one evening, it was OUTSTANDING! The shuttle bus and car shuttle was very helpful. Enjoyed the whole experience. "

"Amazing we loved it"

"Highlight of our trip. We had a room with balcony and private onsen. Magical. Food was excellent!"

"One of the most beautiful hot spring resorts I have ever visited in the world. I will be back again to soak up the healing water, admire the stunning view of the Pacific and appreciate the hospitality of the wonderful staff. "

"Very nice employees and hotel. Highly recommended"