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CASA TORTUGA 5Th. Ave

2.0 star property

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A short walk from Quinta Avenida and Playa del Carmen Main Beach, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on site, and a full-service spa. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Bar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | 1 bedroom, free WiFi, bed sheets

Deluxe Suite, Garden View

8.6 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View | 1 bedroom, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Garden View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Living room
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
Living room
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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Exterior

Alila Mayakoba

Playa del Carmen
  • On private beach
  • Pool
  • Hot tub
  • Spa
The price is ￥133,436
￥182,009 total
includes taxes & fees
Apr 5 - Apr 6
Alila Mayakoba
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About the neighborhood

Located near the beach, CASA TORTUGA 5Th. Ave is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Visit our Playa del Carmen travel guide
Map
77710, QROO, Playa del Carmen, 5th Avenida, Entre Calle 8 y Calle 10

What's nearby

  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia
    Quinta Avenida
    1 min walk - 0.1 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    5 min walk - 0.4 km
  • Navidad en el Caribe
    Quinta Alegría Shopping Mall
    6 min walk - 0.6 km
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    9 min walk - 0.8 km
  • Central Square
    5 min walk - 0.4 km

Getting around

  • Cancun Intl. Airport (CUN)
    53 min drive

Restaurants

  • Cervecería Chapultepec
    1 min walk
  • Fah Restaurant Bar
    1 min walk
  • Starbucks
    1 min walk
  • Mi Jardin Secreto
    1 min walk
  • Restaurante Tropical
    1 min walk

About this property

CASA TORTUGA 5Th. Ave

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on site, and a full-service spa. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Tour/ticket assistance, a 24-hour front desk, and concierge services
Room features
All guestrooms at CASA TORTUGA 5Th. Ave include comforts such as air conditioning, as well as amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shampoo

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 6 per day)
  • Street parking available

Food and drink

  • A beach bar

Things to do

  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Lockers

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 6 per day (328 ft away)
  • Pet fee: USD 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 7:00 AM to 10:30 PM
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

Does CASA TORTUGA 5Th. Ave have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:30 PM.

Is CASA TORTUGA 5Th. Ave pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 10 per pet, per day. Service animals are exempt from fees.

What time is check-in at CASA TORTUGA 5Th. Ave?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at CASA TORTUGA 5Th. Ave?

Check-out is at noon.

Where is CASA TORTUGA 5Th. Ave located?

Located in Downtown Playa del Carmen, this spa hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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Reviews

CASA TORTUGA 5Th. Ave Reviews

7.4

Good

7.4

Cleanliness

6.6

Amenities

7.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 62 out of 161 reviews
Rating 8 - Good. 40 out of 161 reviews
Rating 6 - Okay. 24 out of 161 reviews
Rating 4 - Poor. 14 out of 161 reviews
Rating 2 - Terrible. 21 out of 161 reviews

Reviews

6/10 Okay

Leon

The room was clean, staff was good. It was a little noisy being that fah was really close.
Stayed 7 nights in Jan 2026

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Unit was just OK. AC worked fine. We were there for 6 days and the room was cleaned once and only because we requested it. Staff was friendly. As it is located on 5th Ave in Playa Del carmen, location is ideal for a variety of activities, restaurants, beach, ferries to Cozumel. Very noisy in the evening until approx 2 AM.
Stayed 2 nights in Jan 2026

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable
Stayed 1 night in Mar 2025

8/10 Good

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Very plain - but the price was right - and the location was perfect. Internet didn't work. A/C was great. No reading lamps next to the bed. Bed was very comfortable - and clean. Staff had no English - I was just happy to be in PDC. Right on 5th Ave.
Stayed 4 nights in Oct 2025

6/10 Okay

Ana Maria

Liked: Cleanliness, staff & service
The property is well located on 5th avenue
Stayed 2 nights in Apr 2025

10/10 Excellent

Gabrielle Noelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very quiet despite being right in front of a bar, the rooms from the third floor don’t have numbers so that it was a little difficult to find our room, we kinda had to guess based on the rooms at the bottom, but overall a good property.
Stayed 1 night in Jul 2025

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

employee took airpods

great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing.
Stayed 1 night in Apr 2025

10/10 Excellent

Capt.Eric

Liked: Cleanliness, staff & service, amenities
Nice place, quick check in and right on 5th Avenue don't miss the rooftop pool.
Stayed 1 night in Nov 2025

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location.. it’s in the heart of all the fun of Playa de Carmen 💕💕💕
Stayed 3 nights in Feb 2025

10/10 Excellent

MARIA FERNANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Sam wujun

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 10 nights in Dec 2025

10/10 Excellent

Alycia

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, wifi was great, hot water and great water pressure.Rooftop area was nice and relaxing. One of may favourite hotels in playa and we have been to 7 of them. Not a bunch of rules and they never bug you so you can just relax and enjoy your stay. Staff was very pleasant to us,
Stayed 5 nights in Nov 2025

2/10 Terrible

THIEN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
just your below average property. No amenities what so ever...not even courtesy coffee and no microwave.
Stayed 1 night in Jan 2026

2/10 Terrible

MARIA

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty at the entrance, the smell was bad, the closes parking lot was like 6-8 blocks away.
Stayed 5 nights in Dec 2025

2/10 Terrible

Miriam

Disliked: Cleanliness, staff & service, property conditions & facilities
Hard parking near the area, locals around make lots of noise when they are cleaning like 3 am in the morning still making lots of loud noises. Not like at all. Not cleaning service, wifi and tv didn’t work
Stayed 2 nights in Jan 2026

4/10 Poor

Denisse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff and charged me more and a little dirty and so picky about towels and not enough toilet paper provided
Stayed 1 night in Dec 2025

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of the property.
Stayed 3 nights in Apr 2025

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant boutique hotel. Loved the that
Stayed 3 nights in Jun 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Area.
Stayed 2 nights in May 2025

6/10 Okay

Ivan

Cleaning should be better
Stayed 5 nights in Sep 2025

2/10 Terrible

HUGO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cleaned once i never had towels or change sheets
Stayed 10 nights in Aug 2025

8/10 Good

Abdias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Its a very nice Hotel, well located and confort enough.
Stayed 1 night in Mar 2025

2/10 Terrible

Anakaren

Disliked: Cleanliness, amenities, property conditions & facilities
The room had an odd odour and it was in deplorable conditions, it also did not have amenities (shampoo, soap, etc) we approached the receptionist to inform her and asked for a different room. Still, she wasn't helpful nor with any customer service and only called the cleaning staff over to explain that there was nothing they could do. They exchanged our room for a smaller one, which had gum in the wall
The walls had mold
Bathroom in very poor conditions
The door
Stayed 1 night in Dec 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Aug 2025

8/10 Good

Aura

Liked: Cleanliness, staff & service, property conditions & facilities
Try to apply something to help to smell humidity in the room.
Stayed 1 night in Sep 2025