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Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....

We’re just starting a 3 week trip in Japan, and wanted somewhere relaxing to stay in order to get acclimated. We couldn’t have found a more perfect place. Our room was lovely, the service level was amazing, and the location was exactly what we wanted. We didn’t want to leave!

Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.

Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...

Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!

The hotel itself was well maintained and the private open-air onsen (hot spring) in the room cannot be beat. The staff were helpful and courteous, and the dinner and breakfast menu was delightfully delicious. Overall it was a very memorable stay, unfortunately it was raining during our stay so we didn't leave the hotel to explore the surrounding area. The hotel has everything you need for a comfortable and relaxing getaway albeit a bit on the pricey side. I would recommend this hotel for a...

Deceptive from the outside / front. Simple beauty, great staff, and an over the top room. We want to go back!!!

It was good

Beautiful property, great view, very nice and helpful staff, good price as well.

Everything Excellent

This was a beautiful property. Everything was clean, updated, and easy to find. The host left a very helpful instructional booklet describing how to use all of the amenities, and even instructions on how to best prepare the food. Overall it was a wonderful stay and we would love to stay here again!!

I usually don’t write reviews but I wanted give one to this place. I enjoyed every part of the experience of this ryokan. The place has a rustic traditional look. The dinning experience was fantastic dinner and breakfast was amazing and the open onsen was beautiful. Staff were sincere and nice. Highly recommend this place to anyone!

My suite was spacious luxurious, and very comfortable. The bathroom has showers, jet tub (jacuzzi) and doubles as a steamroom. The steamroom (sauna) was a blast! CY Waters Hotel was like a retreat. I did not have any contact with other guests! Loved it!

I was pleasantly surprised by this place. It was very convenient to Yamato station, Daiso, Lawson, Family Msrt, 7 eleven and many local restaurants and shops. Bonus they have washing machines and free breakfast. I love how quiet the room was and how everyone was so nice. They have parking which was 1,100 yen per night so super affordable!! Oh and a tv with youtube which worked!!! Definitely will stay again.

I booked this hotel one day before golden week. It's a little bit pricey. But the good surprise was the traditional food, the view of Fuji mountain and you are eligible to use the princes hotel's hot spring as well. That one has hot spring outside of house. In the morning, jump to it was so nice. And then, in the evening, after whole day outside activities, you can come back and enjoy the hot spring in Ryuguden. the hot spring location is Very close to room. overall it's a nice choice.