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"Very friendly staff. In room onsen was amazing. Felt it was pricey for the location of the hotel. Shuttle service was very convenient! "

"The Air conditioner was not working and I spent a significant portion of the time working with the staff to get it fixed. They were unable to fix it and had to provide some extra portable coolers to address this situation. Also, not vegetarian friendly dinner or buffet."

"Excellent stay. Excellent service. A1"

"The hotel has a status page showing if the coin laundry machines are currently available or if not how many minutes remaining"

"Outstanding stay at this beautiful lake side hotel. Fabulous breakfast and we also stayed for the grill buffet in the evening which was great. The onsen was great too with an amazing setting. Thank you. "

"Wow - this place was amazing. I felt so spoiled coming back at the end of each day and soaking in the foot bath or onsen tub in our beautiful apartment. The kitchen and bathroom are also fantastic. There are not many restaurants near by, but we didn't mind bringing food with us to cook. There is also a 7-11 for supplies a 15-minute walk up the hill. We could easily catch the bus or train from here for our daily adventures. Our kids liked the foot bath and big projector screen for watching shows in the evening. "

"If booking on Expedia you cannot add the meal plan. Otherwise amazing place to stay with private onsen and view of Lake and Mt Fuji."

"Awesome experience and amazing foods no matter the dinner and the breakfast they never let you down. Staff will guide you through the hotel and the amenities. I got there late around 8:00-8:30pm but they still let us get the dinner. Highly recommend "