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"The staff was exceptional from the shuttle drivers to the front desk staff. The proximity to the cable car was also great as there was convenient access to the amazing gondola (they call it the “ropeway”). "

"The hotel is located in the middle of a lot of shopping and restaurants. The rooms are very high above the city and the view is expansive. The room was immaculate and the bathroom was in the Western style. The bed was comfortable too. It was a great value for the money."

"Our stay was fantastic from start to finish. When we arrived, the hotel staff provided us with a welcome drink (sparkling wine) while we waited to check in. The hotel is beautiful. The rooms are spacious, clean and comfortable. The hotel's "Onsen" was excellent and very enjoyable. The private Onsen bath on our balcony was also lovely. We found the shuttle service directly from Odawara station to be very helpful and convenient. The free shuttle to and from Gora station was also very convenient and helpful. I would absolutely stay at this hotel again and would recommend it to friends and family. I wish I had planned to stay an extra night."

"Close to convention center, shopping, dining and short walk to train station"

"Great location "

"Clean, kind front staff, close to train stations and restaurants, and reasonable price."

"Convenient breakfast good"

"Excellent hotel with ideal location- two minutes walk from the train station. Great service, food, and eateries around. Worth the price. "

"Ease of accessing the passenger cruise port. "