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"Very nice place to stay and the staff is super friendly "

"This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure. "

"Pleasant stay, excellent dinner!"

"Pros: -Staff were all very friendly and helpful -The room was very impressive -The view from the rooms and hotel are stunning -Transportation is available at the hotel if needed -beds are very comfortable compared to other places I’ve stayed at in japan Cons: -It’s a bit of a drive if you want to get to any of the towns nearby, but that seclusions from them also has its own charm to it Overall I loved this hotel and it’s been my favorite in Japan so far so I had to give it 5 stars "

"Hotel was set against beautiful mountains with green lush landscape all around. The onsen was a wonderful treat at the beginning and end of each day. Rooms were traditional and clean with very nice bathroom toiletries. The food was amazing and delicious. Service was friendly and attentive. "

"Great place for the price. Step up from a hostel that works well for families and has a really nice Onsen for private use. Breakfast was also really nice! Service was also very friendly and helpful. Downsides are the location and the lack of shower in rooms. "

"Great location in Hakone. Get the room with your own onsen it is worth every penny. Staff is so accomodating and Gabriel was outstanding. Massues was great as well."

"Although needing a train to access this place massively exceeded our expectations. The apartment was enormous with the luxury of a private semi outdoor thermal bath & a sauna. For a family of 5 this was absolutely perfect, very glad we chose here & not the other older hotels in the area"

"Amazing all round"