Find hotels near Isetan Department Store Shinjuku, Tokyo from ￥15,715

"The shower/sink/laundry room had a very strong smell of mildew. It seemed to come from the laundry machine, and we did not dare to use the machine as a result. "

"The room was clean and had a lot of amenities, however it was missing a USB plug for charging your phone. The staff was not very friendly and there would be 4-5 of them behind the desk and would never ask if they could help you. I stood I front while they all talked to each other for about 5 min before I had to interrupt them. Also, the elevators are incredibly slow so plan for that. Wish they had certain elevators for different series of floors. "

"We stayed in 3 other hotels during our trip and this was our least favorite. It was a step up from Motel 6. There was garbage left in the room from a previous guest next to the bedside table, I didn't like the bathroom and it just seemed like too much outdated items in the room for its size. Cleanliness needs major attention - the furniture also had spots and they should toss the slippers - old and questionable."

"The location for Hotel Gracery was very convenient. You are walking distance to the subway and to places of interest. The comfort double room is small so I would definitely get at comfort twin room for more room. I would definitely request more pillows and blanket."

"The room was clean and not too far from the main train station. Plenty of places to eat good food and had no issues checking in or out."

"Breakfast was good, staff was courteous "

"Everything was excellent, they also help me very well on my forgotten items."

"Excellent location "

"Breakfast by voucher quite expensive so not utilised. Aircon a little variable and not adjustable."