「We were double booked, so someone just walked in our room while we were in it, they did compensate us $100 in resort credits, but that felt minimal for that kind of error. Our check-in process was poor, the person was not trained enough to be on her own. She didn’t know how to check us in, I felt bad for her as she appeared overwhelmed. When we did get the keys (to the double-booked room) we were told nothing about the hotel and just awkwardly given the keys. The bell hop held our luggage since...
「We were double booked, so someone just walked in our room while we were in it, they did compensate us $100 in resort credits, but that felt minimal for that kind of error. Our check-in process was poor, the person was not trained enough to be on her own. She didn’t know how to check us in, I felt bad for her as she appeared overwhelmed. When we did get the keys (to the double-booked room) we were told nothing about the hotel and just awkwardly given the keys. The bell hop held our luggage since...
Jessica