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"Loved our swim up room. Room was cleaned daily and always felt clean. Food was just ok, nothing special but we all found something to eat."

"It was great until the last day when I believe I had bed bugs and woke up with bites everywhere "

"Food was terrible. I got diarrhea everyday. Not enough water bottles. I’ve been to DR 12 times. Would never stay here again. "

"Well kept property, great staff!"

"The rooms smelled like mildew and mold upon walking in to our rooms. Bathroom had a leak from the ceiling and shower pressure was very low water was barely coming out. The staff were very helpful. There was entertainment every day. Jerk chicken hut was the best. "

"If you’re traveling with kids, this resort can be quite challenging due to its enormous size. They do provide caddies to help guests get around, which is helpful. Unfortunately, most of the beaches were closed during our stay, and it was very difficult to find a quiet outdoor space without loud music playing everywhere. The staff’s service seems heavily influenced by tips. If they realize you’re not purchasing any packages or extras, their interest in helping with your needs or ensuring your satisfaction drops significantly. The concierge encourages you to text them 24/7, but in reality, those messages often go unanswered unless you’re buying something. Service overall felt slow, and many staff members appeared undertrained and barely spoke English. On the positive side, the waterpark was great, the food was decent, and the Brazilian steakhouse was excellent for a Dominican resort. However, making reservations at the two restaurants that required them proved nearly impossible. Overall, the resort feels poorly managed."

"This was a great resort with gave us a lot of value for what we paid. For a family of 5, (3 teens 13,13, & 15), my wife and I and the kids had a great time. The staff is top notch with exceptional customer service. They are very hard workers and will meet your needs to help you with a simple request for a drink or helping you find your way. The rooms were very clean and very nice. We even had a little jacuzzi on the back patio. Our concierge was also a great help and helped us figure out little gifts for our family and making a reservation for Spice (overrated IMO). Save yourself the hassle and skip it. My wife and I also sat through the 1.5 hr presentation that they offered upon arrival and stuck to our "No" at the end to end up with "leisure cash" that we applied to the spa to get a couples massage. All in all, my kids loved the beach, endless supply of food and virgin drinks (pina coladas), pool with 4 slides ("splash zone"). We didn't pay extra for any excursions and felt like we still got our money's worth. There are always hourly activities going on and shows at the theater at night. I would recommend this hotel to family and friends. "

"The Family suite was tiny and worn out so was The family suite that my brother‘s family got. My son, however, took a suite with a king size bed, which was definitely more up-to-date. The grout in the shower tiles was dirty and missing. The resort has signs on the toilet not to put toilet paper in it. That’s a hard habit to break when you’re an American that is used to flushing toilet paper down your toilet bowl. My kids clogged the bowl twice in the first day with minimal toilet paper and the resort took more than five hours to fix that. The smell lasted until the next day. It was great, I’ll. On the fifth day they clogged it a third time with just plain urine, amazing. The food and service in the à la carte restaurants was pitiful. They are not trained how to wait tables. They were handing us plates to pass around the table. In the Italian restaurant, they only allow you to order one appetizer and one main course. You have to choose between pasta or meat or fish. It was very limiting and at the end it wasn’t even worth the time waiting. We developed a system where wekept our restaurant reservations (which were almost impossible to make since there was no availability, even though when you get to the restaurants, there’s barely anyone in there), but would go to the buffet before dinner because we knew that the sitdown restaurant was probably going to suck and we were right every time. If you’re on a very tight budget, there is a value here but we will not be returning"

"We had an amazing time here at excellence everything was perfect. The service was great. The room was always clean and tidy. The staff was extremely helpful, friendly and attentive. The amenities for excellence club members was fantastic. We will be returning soon! "