South of The Strip Beach Vacations

The place was a perfect location on our travels back from Arches, Utah. The staff was very friendly and helpful. Everything was clean.

The room was great! We loved the pool amenities. However, the customer service and staff were lacking. I needed help with something that I had lost, and I was blown off by several staff members from the front desk. One security guard was very helpful. The process took over an hour, I kept having to follow up, and the front desk wasn't even busy.

We LOVE Cancun - I’ve been taking my kids there since 2007 - but I was a little taken aback by the level of service from the front desk when a problem was reported. The ice machine in Bldg 2 was out on my floor. I got ice from floor 1 until the next day. On Saturday morning at 8:30 - I tried to get ice again - it was still out so I called. I was politely informed that there were machines on each floor. I responded that I’d already found that out. I was told they would have someone check it out. By Sunday afternoon - there was only ice on the 3rd floor. I’ve stayed at other time share hotels and once a problem was reported - housekeeping brought over a bag of ice. The fridge didn’t have an ice maker - if it did - that would have been the solution. Now - they came immediately with blankets and pillows but a broken machine that was supposed to service the entire floor was never attended to. That wasn’t the Cancun resort I remembered