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「I am writing to express my concern and profound dissatisfaction regarding a situation during my recent stay at Las Vegas I made an error in my reservation originally booking the room through Tuesday 28th instead of Wednesday 29th morning. At 3:30 PM on Tuesday, housekeeping was cleaning the room, and all our luggage and staff had been removed. It should have been evident that the room had not been intentionally vacated. My account at Hotels.com had full contact details available, my phone...

「We absolutely loved staying here! The room had everything we could possibly have needed and was super clean. Having a balcony was great, and we love the pools at Signature at MGM Grand (only the Tower 2 pool was open when we were here this time around, but it was not crowded at all). Check-in was a breeze, and all of the staff we interacted with were sooooo nice. The free valet parking was wonderful. It wasn’t an issue for us in any way, but the unit is near the elevators if that is a...

「You may want to buy toilet paper. 2.5 rolls for 1 week for 4 people? Not good. The hide-a-bed mattress was horrible, so I bought an air mattress. Not enough extra blankets for the hide-a-bed. The master bed was definitely firm. The rest was good. Very quiet and the blackout curtains were great. Big kitchen, a keurig and a coffee maker. 」

「It was great」

「The hotel was amazing, very well liked by all. The only thing I will complain about is that the main reason I picked this hotel was that the description said that there was airport shuttle service available and that wasn't true. When I tried to call the phone number for the hotel that was given by Expedia, it was a wrong number and that was very frustrating. The experience after that was wonderful and memorable.」