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「Everything was wonderful the whole experience.」

「I booked through Expedia under the listing “Penthouse Suite MGM Signature Sphere” for September 24–28. My confirmation clearly stated “Superior Studio Suite, Balcony, City View.” What I received was a room on the 25th floor with no balcony and no penthouse experience. The balcony was the main reason I chose this booking. Without it, I would have booked somewhere else. What made this even more frustrating was being told by Expedia that management insisted my room had a balcony. I asked...

「The host was excellent, but the service at the hotel was horrible. We were at the reception counter for one hour to check in.. We gave the reception our confirmed paper reservation. They call Expedia and talk to them and Expedia verify our reservation. The manager had to call Expedia again after the receptionist had already called Expedia one time. .Someone in the hotel office type in the wrong dates. I paid for 49 days and the employee enter 9 days in their system. No apology or nothing given...

「Great Stay.」