「I stayed there last September and this hotel charged deposit by mistake. I sent email to hotel a few time about refund the deposit, but never replied at all.
I stayed this hotel again last week so that I brought the proof of deposit, which was deducted from my credit card.
Reception of this hotel said they will check the situation.
Then I returned to the reception to hear the result, and receptionist said it will refund soon. However deposit was never refund at all.
Seems like this hotel...
「We love the resort, but couple things they need to adjust.
1. The warm welcome was not there, their reception is not professional. Make me to wait twice to get finally a room. And in the check-out another cold treatment.
2. The room has some issue such as the bath was flooding, the sink was clogged and then the phone and tv was not working for 3 days. I had to go the guess services about 10 times.
3. The Buffett and most of the restaurants don’t have AC so be prepared is hot in there.
4. The...