The first night we arrived at room 817, which was damp and smelled musty. Most of the outlets didn’t work. The air conditioning didn’t work either, so they moved us to room 717.
In the meantime, I had complained about several things, like the wet floor where it kept raining inside and they didn’t put up any sign to warn people. The breakfast was awful—
the eggs were burned, the glasses were dirty.
Since I had such a bad experience during those days (from the 22nd to the 29th) and I missed my flight, they gave me the option to book again so things could be better. They moved me to room 1121, where the kitchen was dirty with coffee stains and the dishwasher had marks.
When they changed my room, I told them with the condition of 3 things:
my safe box, extra towels, and a blanket.
All the rooms were damp and smelled bad.
I couldn’t go out the next day because they didn’t install the safe box, and I couldn’t leave my documents secured.
And to top it all off, there was no hot water.
That day they moved me to 1109, which was even worse—hahaha—no hot water, the AC was broken, the noise from the AC was horrible, and the smell was unbearable.
Finally, they moved me to 1205, which was one of the better rooms, but the shower didn’t work well and the tap water wasn’t hot.Honestly, they tried to be accommodating, but there were so many bad things.I’m 100 percent sure that the hotel’s humidity can cause respiratory problems because my daughter got sick. My eyes were hurting.