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"Beautiful hotel in Hakone, very friendly staff."

"Amazing Japanese food, traditional Japanese style hotel."

"Excellent service with an amazing onsen. Truly an authentic and wonderful Japanese experience staying here!"

"Food was great. Room was spacious and clean."

"Amazing value that includes top notch, and private, hot springs baths, and a delicious healthy japanese breakfast. The location is not the most convenient and be very careful going in and out of the parking area, it is a blind exit and cars are driving by quickly."

"I could enjoy Hakone at Hotel Kajikaso very properly. "

"Yuki-san was so helpful! Even though she knows very little English, she still tries to give us gentle reminders about the food i.e. there's a small shell on the prawn."

"Very friendly and helpful staff."

"Excellent food and service "

"The room and reception were wonderful, and the staff provided excellent, hospitable service. However, the shuttle bus service from Yugawara Station was very disappointing. I waited for 15 minutes at the instructed location, but the bus never stopped. It drove through the rotary so quickly that I didn't even see it coming and had no chance to board. A tip for future guests: To avoid this issue, I highly recommend calling the hotel on your travel day to reconfirm the exact shuttle pickup time...

"The room was clean , the staffs were very professional and did great job . We enjoyed every moment while staying in Soratoniwa Atami Izusan . "