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"Clean room and nice service "

"Spacious rooms, convenient location in Aeon shopping mall and opposite otaruchikko station. Great views."

"Excellent breakfast, onsen, shuttle service, ski amenities, location."

"It is the best bang for your buck! It is even better than some 4 stars hotel and highly recommended to everyone !!’"

"I would not said that it is a premium hotel. We have drive in our car and missed the notice that we need to announce the reception first. I believe that notice should be placed in another prominent place in English. In our experience, we just need to park somewhere easy for us and after some procedure we can park in a right place. The lady must be scared that we will not move our car after that she ran to our car suddenly. And we asked her is that ok to park here. Her answer was "No. You canʻt" I thought that Japanese has a more euphemistic way to talk. Obviously we was wrong. The lady who help us to check-in was a normal one.But I can said that she is likely to be the only one showed polite to us. I can raise another example is the boy who was on training. He glance us up and down during our check-in. And after we came back he was really nice to two local ladies. If you ask me, I would not suggest this hotel to any foreigner. They are only ready to serve their locals. It might be the reality in Japan right now. But these is the only hotel shows that they are unpleasant to serve any foreigner in front of us. How can we call them premium??They might not even call hotel for me. "

"Onsen was excellent on property"

"I wish we stayed here longer, the staff were amazing and helpful even with the language barrier. The location is authentically Japanese, or as close as possible. The Onsens were amazing and food was delicious. I was planning on gate keeping the location so it doesn’t become too westernised, but the place is too amazing and hopefully it keeps its Japanese roots. "

"Hotel Nord Otaru is located across the street from the canal. It has a good view of the canal, but the ocean view is far away and unimpressive. The rooms are dated. Our shower room smelled like mildew and there was some visible mold on the ceiling. The room size is larger than typical for Japan. The breakfast buffet was mediocre but convenient. The Hokkaido ramen was good. The bar upstairs had a nice ambiance but they were out of several types of alcohol and their signature cocktail. It’s about an 11 minute walk to Otaru Station and about 28 minutes to the Mount Tengu Ropeway. "

"The location is good. But the food is not that great if you are not a fan of sashimis. Also allergic to crabs and was not informed about them in the menu. And there is no replacement options."