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Grand Park Otaru

4.0 star property
Mountain ski retreat with 2 restaurants and bar/lounge

Choose dates to view prices

Photo gallery for Grand Park Otaru

View from room
Presidential Suite Room, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace
Lobby
32-inch LCD TV with cable channels
Exterior
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • Laundry
The current price is ￥12,800
￥15,488 total
Jul 21 - Jul 22

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Room options

Available filters for rooms
Showing 44 of 44 rooms

View all photos for Presidential Suite Room, Non Smoking

Presidential Suite Room, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite Room, Non Smoking

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Bathrobes
Shower/tub combination
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Japanese Style Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Japanese Style Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Toilet with electronic bidet
Hair dryer
  • 44 sq m
  • Partial ocean view
  • Sleeps 5
  • 3 Twin Futons

View all photos for Japanese Style Suite Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Japanese Style Suite Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Toilet with electronic bidet
Hair dryer
  • 52 sq m
  • Partial ocean view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Executive Suite Room, Non Smoking

Executive Suite Room, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Executive Suite Room, Non Smoking

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Bathrobes
Shower/tub combination
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Bay Suite Room, Non Smoking

Bay Suite Room, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Bay Suite Room, Non Smoking

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Bathrobes
Shower/tub combination
Hair dryer
Private bathroom
  • Bay view
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for 2 Connecting Twin Room, Non Smoking, Ocean View

2 Connecting Twin Room, Non Smoking, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

2 Connecting Twin Room, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Toilet with electronic bidet
  • Ocean view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Superior Double Room, Non Smoking, Mountain View

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Toilet with electronic bidet
Hair dryer
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, Non Smoking, Mountain View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Toilet with electronic bidet
Hair dryer
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Double Room, Non Smoking, Mountain View

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Toilet with electronic bidet
Hair dryer
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Toilet with electronic bidet
Hair dryer
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, Non Smoking, Ocean View

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Toilet with electronic bidet
Hair dryer
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Double Room, Non Smoking, Ocean View

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Toilet with electronic bidet
Hair dryer
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Superior Double Room, Non Smoking, Ocean View

7.8 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Toilet with electronic bidet
Hair dryer
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, Non Smoking, Ocean View

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
Toilet with electronic bidet
Hair dryer
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Ocean View Superior Double Room Non-smoking

1 bedroom, in-room safe, desk, laptop workspace

Ocean View Superior Double Room Non-smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Mountain View Superior Double Room Non-smoking

1 bedroom, in-room safe, desk, laptop workspace

Mountain View Superior Double Room Non-smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Mountain View Deluxe twin Room Non-smoking

1 bedroom, in-room safe, desk, laptop workspace

Mountain View Deluxe twin Room Non-smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room With Mountain View（Triple Occupancy)）

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room With Mountain View（Triple Occupancy)）

  • Sleeps 2
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Mountain View Superior Room

1 bedroom, in-room safe, desk, laptop workspace

Mountain View Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

1 bedroom, in-room safe, desk, laptop workspace

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Deluxe Double Room Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Ocean View Deluxe Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Connecting Room

1 bedroom, in-room safe, desk, laptop workspace

Connecting Room

  • Sleeps 4
  • 4 Twin Beds

View all photos for Presidential Suite

1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Japanese Style Suite

Interior

Japanese Style Suite

  • Sleeps 4
  • 5 Twin Futons

View all photos for Ocean View Deluxe twin Room Non smoking

1 bedroom, in-room safe, desk, laptop workspace

Ocean View Deluxe twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Mountain View Superior twin Room Non-smoking

1 bedroom, in-room safe, desk, laptop workspace

Mountain View Superior twin Room Non-smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Bay Suite

1 bedroom, in-room safe, desk, laptop workspace

Bay Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Mountain View Deluxe Double Room Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Mountain View Deluxe Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean View Superior twin Room Non-smoking

1 bedroom, in-room safe, desk, laptop workspace

Ocean View Superior twin Room Non-smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Bay twin Suite

Combined shower/tub, free toiletries, hair dryer, slippers

Bay twin Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Style Room

Dining | 2 restaurants, dinner served, Japanese cuisine

Japanese Style Room

  • Sleeps 3
  • 4 Twin Futons

View all photos for Bay queen Suite

Combined shower/tub, free toiletries, hair dryer, slippers

Bay queen Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Mountain View Superior Double Room Smoking

1 bedroom, in-room safe, desk, laptop workspace

Mountain View Superior Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean View Deluxe twin Room Smoking

1 bedroom, in-room safe, desk, laptop workspace

Ocean View Deluxe twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Mountain View Superior Twin Room Smoking

1 bedroom, in-room safe, desk, laptop workspace

Mountain View Superior Twin Room Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Ocean View Deluxe Room

1 bedroom, in-room safe, desk, laptop workspace

Ocean View Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Mountain View Deluxe Double Room Smoking

1 bedroom, in-room safe, desk, laptop workspace

Mountain View Deluxe Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room With Ocean View（Triple Occupancy）

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room With Ocean View（Triple Occupancy）

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Mountain View Deluxe twin Room Smoking

1 bedroom, in-room safe, desk, laptop workspace

Mountain View Deluxe twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Ocean View Superior Double Room Smoking

1 bedroom, in-room safe, desk, laptop workspace

Ocean View Superior Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean View Superior Room

1 bedroom, in-room safe, desk, laptop workspace

Ocean View Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Mountain View Deluxe Room

1 bedroom, in-room safe, desk, laptop workspace

Mountain View Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Ocean View Deluxe Double Room Smoking

1 bedroom, in-room safe, desk, laptop workspace

Ocean View Deluxe Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean View Superior Twin Room Smoking

1 bedroom, in-room safe, desk, laptop workspace

Ocean View Superior Twin Room Smoking

  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
047-0008, Hokkaido, Otaru, 11-3 Chikko

What's nearby

  • Shin Nihonkai Ferry - 11 min walk - 0.9 km
  • Sakaimachi Street - 18 min walk - 1.6 km
  • Otaru Music Box Museum - 2 min drive - 2.0 km
  • Otaru Canal - 3 min drive - 2.7 km
  • Asarigawa Hot Spring - 5 min drive - 5.5 km

Getting around

  • Otaru-Chikkō Station - 7 min walk
  • Inazumi-koen Station - 21 min drive
  • New Chitose Intl. Airport (CTS) - 76 min drive

Restaurants

  • ‪マクドナルド - ‬2 min walk
  • ‪回転寿司魚一心小樽店 - ‬1 min walk
  • ‪美園 ウイングベイ小樽店 - ‬3 min walk
  • ‪テラスブラッセリー - ‬1 min walk
  • ‪モスバーガー - ‬3 min walk

About this property

Grand Park Otaru

Upscale hotel near Otaru Canal
At Grand Park Otaru, you can look forward to shopping on site, dry cleaning/laundry services, and a bar. With amenities like a ski shuttle and ski storage, this hotel is a great place to hit the slopes. Be sure to enjoy Japanese cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as conference space.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • An elevator, a banquet hall, and multilingual staff
  • Luggage storage, a front-desk safe, and a vending machine
  • Guest reviews speak highly of the helpful staff
Room features
All 296 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes. Guest reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Bathrooms with toilets with electronic bidets and shower/tub combinations
  • 32-inch LCD TVs with cable channels
  • Refrigerators, coffee grinders, and electric kettles

Languages

Chinese (Mandarin), English, Japanese, Korean

Similar properties

Restaurant

Hotel Torifito Otaru Canal

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.0 out of 10, Wonderful, 1,005 reviews
The price is ￥15,805
￥17,385 total
Jul 17 - Jul 18
Hotel Torifito Otaru Canal

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Covered self parking on site (JPY 1,650 per day; includes in/out privileges)
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,025 for adults and JPY 1,694 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Cocoro

Things to do

  • Shopping
  • Ski storage

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space

Accessibility

  • Elevator

More

  • 18 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The type of breakfast (buffet or full) available at this property varies with stay dates.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 1694 for children
  • Covered self parking fee: JPY 1650 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Housekeeping service is not provided for "No room cleaning provided" room types, and trash removal and towel exchanges are provided every other night beginning on the second night. For all other room types, housekeeping, trash removal and towel exchanges are provided daily.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Grand Park Otaru
Otaru Grand Park
Grand Park Hotel Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru
Hilton Otaru
Otaru Grand Park Hotel
Otaru Hilton
Grand Park Otaru Hotel
Otaru Hilton
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Grand Park Otaru Hokkaido
Otaru Hilton
Hilton Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Grand Park Otaru Hotel
Grand Park Otaru Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru

Frequently asked questions

Is Grand Park Otaru pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Grand Park Otaru?

As of Jul 8, 2025, prices found for a 1-night stay for 2 adults at Grand Park Otaru on Jul 21, 2025 start from ￥12,800, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Grand Park Otaru?

Self parking is available for JPY 1650 per day. Limited spots are available.

What time is check-in at Grand Park Otaru?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Grand Park Otaru?

Check-out is at 10:00 AM.

Where is Grand Park Otaru located?

Conveniently located near the ski slopes, this Otaru hotel is in a shopping district within 2 mi (3 km) of Sakaimachi Street, Otaru Canal, and Otaru Music Box Museum. Kitaichi Venezia Musuem and Shin Nihonkai Ferry are also within 2 mi (3 km). Otaru-Chikkō Station is 7 minutes by foot and Minami-Otaru Station is 22 minutes.

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Grand Park Otaru Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1007 reviews
Rating 8 - Good. 329 out of 1007 reviews
Rating 6 - Okay. 77 out of 1007 reviews
Rating 4 - Poor. 48 out of 1007 reviews
Rating 2 - Terrible. 18 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Gillian

Liked: Staff & service
Disliked: Property conditions & facilities
8 years ago I stayed at grand park otaru hotel. It was pleasant stay, I really like it a lot so I decided to stay at the same hotel this time round for my holiday. The toilet had a very strong unbearable mouldy smell.
Stayed 1 night in Jun 2025

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent location and spacious rooms. Shame the Gold Member VIP benefits are so limited. Just 20% off food or beverages once during your stay and no room upgrade. ....and I was there for 7 nights.
Stayed 7 nights in Jun 2025

4/10 Poor

Braden

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall I felt like the property felt a little tired. Could definitely do with a refresh/renovation.
Stayed 2 nights in Jun 2025

10/10 Excellent

Wincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with nice staff. Love it’s connected to the shopping mall.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean view. Clean hotel. Friendly staff
Stayed 3 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place will definitely stay again when in Hokkaido
Stayed 5 nights in Jan 2025

10/10 Excellent

du

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its such a great place to stay with the price!
Stayed 1 night in Jan 2025

8/10 Good

Russell

Liked: Property conditions & facilities
We were happy with our stay
Stayed 2 nights in Feb 2025

10/10 Excellent

Coco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel 👍👍👍👍
Stayed 1 night in Mar 2025

6/10 Okay

Cary

Liked: Cleanliness
The view is gorgeous and desk staff were very friendly and helpful. The location within a mall means plenty of shopping/dining options, including a cinema as well. The beds are horrible - mostly due to age, I think. I could see the sway in the middle part of the beds upon entering the now rather dated rooms - the beds looked like an old, tired work horse with that sagging back. Could not sleep on the bed as it was. We turned the mattress over, and it was improved enough to get through the night. I suspect they don’t have enough occupancy to afford necessary updates.
Stayed 1 night in Jun 2025

6/10 Okay

jacinta

Disliked: Amenities
The location a bit far from the town centre. If u not member, check out time is early @9.30 am
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel at a reasonable price, near the train station and connected to a large mall
Stayed 2 nights in Jan 2025

6/10 Okay

Kenny

Liked: Cleanliness

Older hotel with good upkeep, but little upgrade

Nice, but older hotel with excellent upkeep, but little upgrade for a few decades. Our room offer excellent view of the marina. The location is close to the Otaruchikko station, but almost all tourist attractions are more than 20 minutes walking distance away which means train and taxi are necessary.
Stayed 1 night in Mar 2025

10/10 Excellent

tao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice service and location is very good

The hotel offered exceptional service and enjoyed a highly convenient location with close proximity to the JR line. The staff were both friendly and accommodating.
Stayed 4 nights in Jan 2025

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Location Location. Shopping mall attached with a ton of stores and places to eat.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ruby Chun Ju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really convenient. And really great staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, clean and comfortable hotel. Windows open a crack, which is always a plus.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

very spacious, clean. location is excellent, close to shopping mall and JR station. Can speak English
Stayed 2 nights in Jan 2025

10/10 Excellent

Mei Kuen Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and spacious guest rooms

Spacious room, Mountain View is very nice during winter time. Good for hotel guests who drive as the hotel location is about 10 mins away from the canal or other tourist attractions.
Stayed 2 nights in Dec 2024

8/10 Good

Ewen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in oceanview room... the view was great as we spent alot of time in our room due to mild ilness. The staff were lovely and helpful. Great buffet breakfast. Also great to be connected to shoping mall and train station. A nice addition for longer stays like ours would be coin operated washers & dryers... they may have had these the first year we stayed. This was our 3rd year staying at the hotel and we'd stay again.
Stayed 10 nights in Feb 2025

10/10 Excellent

Annie Jie Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and tidy. The staff is friendly and helpful. The view from our window is gorgeous.
Stayed 2 nights in Dec 2024

4/10 Poor

Shirlyn

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Expensive parking

Room is exceptionally big for Japan standard but everything is old and outdated. Toilet has a smell. Parking per night was crazily expensive.
Stayed 3 nights in Feb 2025

10/10 Excellent

stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good view and link with shopping centre
Stayed 2 nights in Oct 2024

10/10 Excellent

Ganesh Haran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite old hotel but the view from hotel very nice. Connected to malls. Aeon
Stayed 2 nights in Dec 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size of room and service
Stayed 2 nights in Oct 2024