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Grand Park Otaru

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In-room safe, desk, free WiFi, bed sheets
In-room safe, desk, free WiFi, bed sheets

Overview of Grand Park Otaru

VIP Access

Grand Park Otaru

4 out of 5

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Business services
  • Parking available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
047-0008, Hokkaido, Otaru, 11-3 Chikko

Explore the area

  • Popular LocationShin Nihonkai Ferry3 min drive
  • Popular LocationKita-no-homare Brewery Shusen-kan Museum3 min drive
  • Popular LocationOtaru Music Box Museum5 min drive
  • AirportSapporo (OKD-Okadama)42 min drive

Choose dates to view prices

About this area


Located in Otaru, Grand Park Otaru is connected to a shopping center. Kokusai Ski Resort and Kiroro Resort are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Otaru Music Box Museum and Otaru Aquarium. Otaru Kihinkan and Otaru Shukutsu Panorama Observation Deck are also worth visiting. Spend some time exploring the area's activities, including outlet shopping, a ski shuttle, and skiing.

What's nearby

  • Shin Nihonkai Ferry - 3 min drive
  • Kita-no-homare Brewery Shusen-kan Museum - 3 min drive
  • Sakaimachi Street - 5 min drive
  • Otaru Music Box Museum - 5 min drive
  • Suitengu - 9 min drive

Getting around

  • Hoshimi Station - 21 min drive
  • New Chitose Airport (CTS) - 66 min drive


  • Terrace Brasserie – Serves breakfast, lunch, and dinner.
  • Marina Bar & Restaurant – Restaurant with a bar. Serves dinner.
  • Cocoro – Sushi bar offering Japanese cuisine. Serves lunch and dinner.

About this property

Grand Park Otaru

4-star hotel with a shuttle to the slopes
Hit the slopes and relax with Grand Park Otaru's amenities, which include a bar/lounge and complimentary wireless Internet access. All 296 rooms offer free WiFi, refrigerators, and TVs. Guests will also find room service, hair dryers, and safes.
Grand Park Otaru offers 296 air-conditioned accommodations with safes and hair dryers. This Otaru hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations, toilets with an electronic bidet, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (JPY 1650 per day; includes in/out privileges)
  • Limited onsite parking (max 10 spaces per unit)
  • Offsite parking for JPY 1100 per day; reservations required
  • Street parking available
  • Ski shuttle (surcharge)

Food and drink

  • 3 restaurants
  • 1 bar
  • Room service available

Things to do

  • Shopping

Family friendly

  • Laundry facilities
  • Refrigerator


  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Korean

Business services

  • Conference space


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Bed sheets


  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels


  • TV

Food and drink

  • Refrigerator


  • Desk
  • Phone
  • Safe

Similar properties

See similar properties



Check-in from 3 PM - midnight
Minimum check-in age - 15


Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
The type of breakfast (buffet or full) available at this property varies with stay dates.
A scheduled water and power outage will take place at this property on November 9, 2021, from 1 AM to 4 AM. Please note that all electrical facilities, including lighting, air-conditioning, and elevators will not be available during this time.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 6 years old or younger stays free, per registered adult, when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: JPY 1650 per day (in/out privileges)
  • Nearby parking fee: JPY 1100 per day (2461 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 6 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Grand Park Otaru
Otaru Grand Park
Grand Park Hotel Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru
Hilton Otaru
Otaru Grand Park Hotel
Otaru Hilton
Grand Park Otaru Hotel
Otaru Hilton
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Grand Park Otaru Hokkaido
Otaru Hilton
Hilton Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Grand Park Otaru Hotel
Grand Park Otaru Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru

Frequently asked questions

Overall score and ratings


Very Good

Rating 5 - Excellent. 420 out of 994 reviews
5 - Excellent 42%
Rating 4 - Good. 438 out of 994 reviews
4 - Good 44%
Rating 3 - Okay. 94 out of 994 reviews
3 - Okay 9%
Rating 2 - Poor. 31 out of 994 reviews
2 - Poor 3%
Rating 1 - Terrible. 11 out of 994 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service
The place was reasonable and friendly overall. But I didn’t expect to be charged for parking within the property where I stayed for 3 nights.
Stayed 3 nights in Sep 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located about 1.5 KM from downtown. However, the hotel is walking distance from the Chikko JR station which brings you at the main station Otaru. Pleasant staff, helpful and resourceful.
Stayed 1 night in Aug 2020

3/5 Okay

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and upscale facility, ocean front view. Reasonably convenient location
Stayed 1 night in Jul 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed a Japanese style room at low floor, but enjoyed nice view.
Stayed 1 night in Jun 2020