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"The room was large, even with a kids bed in it. Pool was ok but changing rooms and general decor were a little bit “old school”. Free mini-bar included 1 bottle of milk and a Diet Coke; plenty of snacks but no alcoholic drinks in the mini bar."

"Very friendly service. Room warm and cosy. Lovely spacious bathroom."

"Really helpful staff went the extra mile Nice room very clean with good amenities Work was going on so some facilities out of use but everything else was great and the location is ideal"

"It was me and my son’s first holiday/ trip away together to visit Legoland. The staff were so helpful and accommodating to me and my son. Whether it was booking us a taxi to go to Legoland , giving us an umbrella to borrow heading into town or even getting the room ready quicker when we arrived before check in time. Staff very kind and helpful! Much appreciated!"

"We had a great experience at this Hotel. We especially appreciated Mohamad, he helped us with our bags on arrival and again on our departure. We were in Rm 25, and at our age (76 & 84)it was a challenge getting up and down the stairs and would have been impossible with our bags. He was so pleasant through out. The breakfast provided was wonderful & all service excellent! The Ladies at the front desk also were very helpful and pleasant! Thank you for a great experience!"

"Excellent location, great staff, comfortable room."

"What national park?"

"We had a fantastic time away at the castle hotel! Would highly recommend it to anyone! The castle is done up amazingly and the rooms are brilliant, very clean and well presented. Will definitely come again."

"Beware of hotels that book large conference groups. There were two large groups, one that partied outside our window until midnight. We could not access our original rooms as the lift was broken and my 89 year old mother could not go up the stairs. The receptionist was more interested in checking out the split ends in her hair than she was in trying to accommodate us with new rooms. When they finally did give us rooms, we had to haul five suitcases, a car seat, a two year old and my Mom in her walker by ourselves. Disgraceful. "