Find Hotel with a Concierge in West London

"Clean room, nice bathroom. Staff were great. Shuttle not worth it when there is a public bus straight outside. Food was good and was open late."

"The rooms themselves were great, with a nice TV and modern furniture. Bathroom showed a little wear & tear. Good option and well located if on a budget but watch for these inconveniences: -Restaurant was overpriced, and servers were having a bad day based on their manners -There is no hotel shuttle, this location is not on the Heathrow 'hopper' route. -Be prepared for an expensive car for hire, there is an automated touch screen in the lobby where you can order through a private service but options are limited! What should have been a great arrangement was unreasonably high (over 30 pounds for a 5 minute drive). The cab from the airport to the hotel was half that. -Hot tub looks to have been decomissioned but this was not advertised. Thankfully the pool was still in operation, there are very nice changerooms with lockers, and even a sauna! "

"Adequate for rest/sleep during a layover between flights"

"The room was clean, bright and spacious. Comfortable bed with good quality linen. We had breakfast and it was excellent and good value. The staff were friendly and professional. Would certainly recommend this hotel and would stay there again. "

"A bit disappointed, compared to my previous stay. Security guard at car park was very friendly. However, reception staff not so much. They did not know much of the status of my booking. They initially struggled to find my booking and then didn’t notice that my parking was included. When I got to my room it was extremely hot, at 30°C! It took quite a while for it to cool down. There was no bottled water in the room either. Overall, an unimpressive stay…"

"good hotel great staff and ideal location"

" We cant thank your trainee staff enough for such a friendly caring reception after our flight from Miami. Dabira and Jamie were most courteous and kindly allowed early admitance to our room. This made our stay sublime as were exhausted. They selected a superb spacious room with views a large bathroom with separate bath and fantastic shower. A luxurious treat after a rather small cruise cabin! The huge bed and pillows were a dream. Ice machines are avaliable and a fridge large enough to chill my prosecco and chill food to take back to Gozo. We didnt use the gymn or laundry service this time. When we stayed for Miami departure we got lost. Not this time. It gave us time to do a recce of the Elizabeth lines for T4 early the next morning. Thank you for a comfortable luxurious stay."

"The room needed some updating. Very worn. Very basic."

"I was very dissatisfied with my stay at this hotel. The room had no fresh air or fridge or safety deposit box. The room was dirty and the bed was extremely uncomfortable. There was no cleaning services throughout my stay. The whole property had no fresh air including the lobby and rooms. The staff were abrupt and unfriendly from check in to check out. I will not stay here again."