2/10 (非常に不満)
Rachel
2025 年 11 月 20 日
気になった点 : 設備とサービス、施設のコンディションと設備
I had a gut feeling about this property a few weeks before when I emailed them and they didn’t answer. When I checked in I could feel something wasn’t right. I asked for the WiFi and there was none but when I booked it said there was WiFi on the property. The property itself is small and it is at the end of a road of tons of construction and an empty lot was visible from my bathroom. The property allows access to the cenote from the main office for 150 pesos which gives anybody access to all the tents with no locks on them. When I got to my tent the tent itself was full of mold. I do understand that it is the end of the rainy season but it didn’t look or smell like the mold had been addressed…ever. I feel like I was going to be sick and the lights and fans only work at night so fanning the place out wasn’t an option. I immediately left the property and contacted Expedia saying that it wasn’t as advertised. Expedia contacted them and they didn’t respond for 3 days after that they were denying any kind of refund. Even though I had originally booked for 9 nights. I contacted them through Expedia as well and they still haven’t answer. I wish they would have responded to my initial
Email or message but clearly they don’t care about their guests. WHATEVER YOU DO PLEASE PLEASE DON’t BOOK THIS PLACE YOU WILL BE DISAPPOINTED!!!
Rachel
2025 年 11 月に 9 泊滞在
