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"The staff were amazing! I’d left my bag on the bus and they bent over backwards to get it safely back to me. The bye bye cookies were a real treat too and added a nice touch. "

"Staff were extremely polite, helpful, and made my stay very enjoyable. The food in the restaurants and room service was also very good. The room itself was comfortable for the most part except for getting hot during the day regardless of what the thermostat was set to and some small cosmetic damage to some features."

"Everything was lovely here. The fresh flower smells all over the resort. The plentiful food options, all top notch. We loved the indoor lap pool and of course the onsens were just spectacular. Thank you so much for and amazing and authentic Japanese experience "

"Great hotel/. Almost ski in ski out- just a short walk across not too busy road. Wonderful staff. Onsen almost as good the the very expensive Hyatt across the road (they have an outdoor onsen that the Hyatt does not). Our room had a washing machine but hotel has coin-operated washing machines for rooms without washing machines. Club rooms have access to a great lounge"

"Everything was great the food, the onsen"

"Clean, beautiful view, excellent owners& food out of this world!!!"

"The room was very nice, and it was fun that they provided a yukata in the room and made it easy to obtain more in the lobby. The grand bath was enormous, and I had an excellent time soaking in the different kinds of onsen water. The outdoors section of the bath was absolutely wonderful in the winter. It was also great to have the area behind the lobby before the grand bath with the restaurant, shopping center, capsule toy machines, and arcade; I really appreciated having those inside the hotel, especially during the frigid winter when I would have had to get out of the yukata and into winter clothes to go into town."

"This is a gem of a hotel. Located on the edge of the lake with an amazing view. The hotel has a genuine Japanese vibe. The rooms have baths with hot spring water. The hotel staff have variable english skills but they are very helpful. The nearby village has lots of great restaurants. 30 minute drive to Rusutsu."

"Amazing hotel, great room the private tub is magical. Highly recommend the half board dinner was delicious! Staff was amazing. We would come back again. "