Find hotels near Surfside Beach, Miami from ￥15,047

"★☆☆☆☆ I would not recommend this hotel at all. There was essentially no staff available when I arrived—just one cleaner trying to handle the entire property. Check-in was supposed to be at 4 PM, but I didn’t get a room until after midnight. When I finally got to the room, it smelled like the floors had been recently wet and not properly cleaned or dried. The overall condition was disappointing. The pool area was also in poor shape with visible cracks and cigarette butts scattered around the seating area, which made it feel unmaintained and unsafe. What made the experience worse was the lack of accountability. The manager stated there was nothing he could do because all reservations were booked through a third-party system, and that the hotel had been overbooked beyond its capacity. There were many guests waiting for rooms, and several people still didn’t get accommodations during a very long wait. Overall, the experience was disorganized, frustrating, and unacceptable. I would not stay here again or recommend it to anyone."

"Pool very crowded , beach staff and recrpnot yoo friendly"

"The room is clean and the hotel has great view but the drinks and food are expensive and there is no a microwave in the whole hotel to warm up food. Overall, a good option for couple nights."

"The toilet seat was broken and the hotel needs to offer transportation when one will not be staying at the main property. At 10am my keys were already deactivated."

"Everything very good!!..."

"It smelled so bad like sewer we didn’t even stay at the hotel absolutely nasty and I won’t be booking my next trip using this app in the slightest!!!! So disappointed and me and my gf got married so what a great hotel to remember"

"The room was dark and scary and the whole vibe was not good. Shady looking characters roaming around the property. This is the only accommodation in my life that I had to check out of 10 minutes after checking in, and I've stayed at all kinds of places all over the world. Unhelpful staff. The room smelled like smoke and mold and was decrepit. The worst experience I have had in a long while. Shame on me for not heeding the other bad reviews."

"Great stay at the Donovan Hotel. Super convenient location, clean rooms, and the staff was friendly and helpful throughout. Everything felt easy and comfortable - I’d definitely come back."

"We chose to book a King Standard Suite because of the specific features advertised—namely a king bed, a queen sleeper sofa, and two bathrooms. Those details played a big role in our decision, so we expected the room to match what was described. During our stay, we asked to move rooms due to a neighboring guest violating the non-smoking policy. We do appreciate how quickly the staff handled that situation. However, the room we were moved to was not comparable to what we originally booked. Instead of a suite, we were given a standard room with a single king bed, one bathroom, and a balcony. It was missing the extra space, sleeper sofa, and second bathroom that were key reasons we chose the suite in the first place. What was frustrating is that we were told the two rooms were considered equivalent and that there would be no change in the rate. From our perspective, that simply isn’t accurate—there’s a clear difference in both space and functionality between a suite and a standard room. The hotel did waive facility fees for two days, which we recognize as a goodwill gesture. However, this didn’t fully make up for the downgrade in accommodations. We also reached out through Hotels.com, but unfortunately, their response—along with the hotel’s—was less than satisfactory, and no further resolution was offered. Overall, while the staff were polite and the property itself was fine, the mismatch between what was advertised and what we actually received is concerning. "